default credentials

Hi all, I have installed Endpoint secure and Central Manager in VMWare using .ova files. But I can't log in to the CLI by using default credentials mentioned in User Guide.
Need any assistance)

You have to make sure what you typed was correct and check each characters if it's capitalized or not.

If it doesn't work, try to reset it.

If it still doesn't work, try to reach them out for support assistance.

If you are unable to log in to the CLI of your Sangfor Endpoint Secure or Central Manager using the default credentials mentioned in the User Guide, there are a few steps you can take to troubleshoot the issue:

Check default credentials: Ensure that you are using the correct default credentials as mentioned in the User Guide. Double-check the username and password to make sure they are entered correctly. Pay attention to uppercase and lowercase letters as the credentials may be case-sensitive.

Reset default credentials: If the default credentials are not working, it's possible that they were changed during the installation process or by someone else. In such cases, you can try resetting the credentials. To do this, you'll need to access the VM console or SSH into the VM. Once logged in, there may be a command or utility provided by Sangfor to reset the default credentials. Consult the documentation or reach out to Sangfor support for specific instructions on how to reset the credentials for Endpoint Secure or Central Manager.

Contact Sangfor support: If the above steps do not resolve the issue, it is recommended to contact Sangfor support for further assistance. They will have access to more detailed information about the specific software version, deployment, and troubleshooting steps. Provide them with as much information as possible about your installation and the steps you've already taken to troubleshoot the login issue. They should be able to guide you through the process and help you regain access to the CLI.

CLI does not have the same password as GUI have

Verify credentials: Double-check the default username and password mentioned in the User Guide. Ensure you are using the correct credentials to access the CLI.

Check for typos: Ensure that there are no typing errors or extra spaces when entering the username and password. It's recommended to copy and paste the credentials to avoid any mistakes.

Reset default credentials: If the default credentials are not working, it's possible that they were changed during the installation process or by someone else. In such cases, you may need to reset the default credentials. Refer to the Sangfor documentation or user guide for instructions on how to reset the credentials or recover access to the CLI.

Contact Sangfor support: If you have followed the above steps and still cannot log in to the CLI, it's best to reach out to Sangfor support for further assistance. They will be able to provide specific guidance and help you troubleshoot the login issue.

Take note of any error messages or warnings that show when attempting to log in. These can give useful information about the problem at hand.

Pay attention to any case sensitivity or special characters that may be required.

Remember to provide them with relevant details such as the specific version of the software, the error messages encountered

The product vendor or manufacturer should be able to provide more specific guidance and assistance tailored to your situation.

If the above steps do not resolve the issue, it's recommended to reach out to the official support channels for Endpoint Secure and Central Manager.