Error importing OVA

rgm Lv1Posted 30 Nov 2022 07:23

I get an error when importing VM using OVA file. How do I troubleshoot this?

Failed to import Virtual machine -Failed to get device ID: The item does not exist
Error Code: 0x010014E8

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Hi, as pointed out by a few others. There is a possibility that the image is abnormal.
If you confirm that the image is normal (assuming MD5 value matches), then this is most likely due to the source that generated this OVA image carries a special parameter which is not recognized by HCI.
You may try to import it onto a different virtual platform such as VMware ESXI, and if that works, you could directly migrate to HCI.
Or use Windows qemu-img tool to convert it manually.
Is this answer helpful?
RegiBoy Lv4Posted 30 Nov 2022 18:25
Please check your OVA file if it is damage. If it is downloaded OVA, check the hashing because maybe it was not properly downloaded. The error clearly says that it doesn't recognized the file.
rgm Lv1Posted 30 Nov 2022 18:49
Thank you for your comment. However "not exist" is clearly not the same as "not recognized" and both are equally valid errors. But can you confirm that error code above means "not recognized"? And is there a list of error codes I can look at? Is there some sort of log file I can go through to show me what's really happening?
MISMDS Lv2Posted 30 Nov 2022 23:16
Try to reinstall with other copies of OVA
LucyHeart Lv2Posted 01 Dec 2022 08:57
Not recognized can mean that it can't read the OVA.
Happpy Lv2Posted 01 Dec 2022 09:14
Can you show us some logs?
rivsy Lv4Posted 01 Dec 2022 09:43
Did you use HCI converter and have properly configure template?
Newbie517762 Lv3Posted 02 Dec 2022 16:25

Pls try again as following step:

Export OVA.pdf (842.63 KB, Downloads: 81)
Imran Tahir Lv4Posted 04 Dec 2022 12:59
Nice thanks for sharing
Noah19 Lv2Posted 05 Dec 2022 10:31
Please see the template. Maybe its broken.

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