Error : Failed to convert configuration creator. When join BBC

zarimey Lv1Posted 18 Aug 2022 13:46

I have problem when i want to join bbc. Just upgrade NGAF from 8.0.23 - 8.0.26 - now 8.0.47

NGAF Version 8.0.47
BBC Version : CM2.5.26

Message test : Successful

Thanks in advance

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Problem solved after do factory reset then re-join BBC. But need to go on-site to reset.

Thanks All
Is this answer helpful?
Imran Tahir Lv4Posted 22 Aug 2022 12:32
  
No idea please little bit more elaborate your question
Pat Lv3Posted 22 Aug 2022 13:29
  
You said you have a problem with your bbc and provided information which has message test of successful. Please specify more of your problem.
rivsy Lv4Posted 22 Aug 2022 13:32
  
Last edited by rivsy 24 Aug 2022 11:19.

Can you please elaborate the issue/problem that you encounter. Or just restart the NGAF and do restore of configuration
kmrnliaqat Lv3Posted 22 Aug 2022 13:52
  
Please elaborate the issue
jetjetd Lv5Posted 22 Aug 2022 23:53
  
Kindly check your BBC version if its upgradeable also. Thank you.
RegiBoy Lv4Posted 23 Aug 2022 09:28
  
Please thoroughly check the compatible version of BBC for the integration
jpbaltazar Lv2Posted 23 Aug 2022 12:52
  
Before upgrading any firmware, the golden rule is you must backup first so that if anything happens to your appliance you may revert back to a working state. After reverting to the old/working state you may try now BBC configuration creator to prove that the latest version has something to do with it.
JamesMee Lv2Posted 24 Aug 2022 08:58
  
You can downgrade one firmware down with the stable configuration
Dohan4U Lv2Posted 24 Aug 2022 11:17
  
You can return to the last well known good configuration of fimware

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