Good morning. is there any way I can factory reset without accessing the sangfor web UI.

Ren Lv1Posted 05 Aug 2022 09:03

Good morning, I have been testing a Sangfor M1200FI model. I have been trying to find a way to factory reset without accessing the web UI. I am willing to test out using a console cable. Is there a way to accomplish this?

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Steps :

Reset Password with USB drive.

1. Create an empty text file named reset-password.txt in the root directory of U Disk ( Directly in the USB)
2. Insert the USB drive to either USB ports of NGAF at front side where are eth ports and then restart your NGAF.
3. When the NGAF can normally log on to the Web User Interface, pull out the USB Drive.
4. See the results of the USB drive file reset-password.txt, If the recovery is successful, record the restored password in the file. (logs in file created) , otherwise the log is recorded the recovery failure information as unsuccessful.
Is this answer helpful?
jetjetd Lv4Posted 05 Aug 2022 11:43
  
Hello please try the steps below. I hope it can help.
To reset IAM, you want to take crossover ethernet cable and put it in ports eth0 and eth1 and then switch-off the device and then switch-on the device and wait for 5 min, and then unplug the crossover cable. You can use the default account below.
user name: admin
password: admin
Osama Muhammad Lv3Posted 08 Aug 2022 08:55
  
Steps :

Reset Password with USB drive.

1. Create an empty text file named reset-password.txt in the root directory of U Disk ( Directly in the USB)
2. Insert the USB drive to either USB ports of NGAF at front side where are eth ports and then restart your NGAF.
3. When the NGAF can normally log on to the Web User Interface, pull out the USB Drive.
4. See the results of the USB drive file reset-password.txt, If the recovery is successful, record the restored password in the file. (logs in file created) , otherwise the log is recorded the recovery failure information as unsuccessful.
Pat Lv3Posted 08 Aug 2022 11:39
  
To hard reset your device follow these steps :
- You can use a cross cable to restore factory defaults except by Updater,
Steps:
1. Using the power button to shutdown the IAM device.
2. Prepared a cross cable.
3. Using the cross cable to connect to any two interfaces of  IAM device。(Attention: The two interface can't be bypass interfaces.)
4. Finally starting up the IAM device and waiting for 5 minutes.
Rhebie Lv2Posted 08 Aug 2022 13:52
  
To reset IAG/IAM, connect a crossover ethernet cable to ports eth0 and eth1, then turn off the device, turn it back on, wait 5 minutes, and then unplug the crossover cable.
your default account:
user name: admin
password: admin
Ashley Anne Lv1Posted 08 Aug 2022 13:58
  
Connect a crossover ethernet cable to ports eth0 and eth1, then turn off the device, turn it back on, wait 5 minutes, and then unplug the crossover cable to reset IAG/IAM. The default credential is user name: admin
password: admin
Rashley Lv1Posted 08 Aug 2022 14:02
  
To reset IAG/IAM, connect a crossover ethernet cable to ports eth0 and eth1, then turn off the device, turn it back on, wait 5 minutes, and then unplug the crossover cable. The default credential is admin's username: admin password: admin
Imran Tahir Lv3Posted 08 Aug 2022 14:48
  
Reset Password with USB drive.

1. Create an empty text file named reset-password.txt in the root directory of U Disk ( Directly in the USB)
2. Insert the USB drive to either USB ports of NGAF at front side where are eth ports and then restart your NGAF.
3. When the NGAF can normally log on to the Web User Interface, pull out the USB Drive.
4. See the results of the USB drive file reset-password.txt, If the recovery is successful, record the restored password in the file. (logs in file created) , otherwise the log is recorded the recovery failure information as unsuccessful.
rivsy Lv3Posted 09 Aug 2022 09:02
  
You can try the link below:
https://www.youtube.com/watch?v=oVB0_U4oSD0

or

For the first issue of unable to access WebUI there is an approach below you can try:
1) Kindly download Sangfor Firmware Updater and install in a PC. (PC has to connect directly to the NGAF port)
2) Search for the IP and see whether the IP you inserted is correct. If it is different IP shown compare with the one you insert then it might be user input error.
3) Else, kindly send an email to our technical support for further investigation.

For the second issue of How to reset admin password, you can try with this solution :
Restore password with USB Drive:
1. Create an empty txt file named reset-password.txt or Copy the reset-password.txt file to the root directory of U Disk;
2. Insert the U disk, restart the device;
3. When the device can normally log on the WebUI, pull out the U disk;
4. See the results of the U disk file reset-password.log,If the recovery is successful, record the restored console password in this file, otherwise the log is recorded the recovery failure information.

Notes:
1.This TXT file can be directly on the windows system to establish a empty TXT file, the file name to reset-password.txt;
2.The txt file must be in the root directory of the U disk;
3.U disk can be single or multiple partitions. A single partition of the U disk format must be FAT32; multi partition U disk must put the txt file in the first partition, and the first partition format must be FAT32.
JamesMee Lv1Posted 09 Aug 2022 09:09
  
You may try this one since this is from Sangfor official document

Restore password with USB Drive:
1. Create an empty txt file named reset-password.txt or Copy the reset-password.txt file to the root directory of U Disk;
2. Insert the U disk, restart the device;
3. When the device can normally log on the WebUI, pull out the U disk;
4. See the results of the U disk file reset-password.log,If the recovery is successful, record the restored console password in this file, otherwise the log is recorded the recovery failure information.

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