[IAG] IAG will show server time out when the click on the local user group.

CTI SC Lv2Posted 29 Dec 2021 15:52

Last edited by CTI SC 29 Dec 2021 15:55.

Warning Name: IAG will show server time out when the click on the local user group.
Product: IAG
Version: IAG 13.0.18, IAG 13.0.19
Warning Level: 1
Discover Date: 29/9/2021
Related Department: CTI, FAE
Warning Source: -

Bug Phenomena:
IAG will show server time out when the click on the local user group.
1366961cc135abcbe1.png

IAG will show server time out when the click on the local user group.

[Trigger conditions]
1. IAG with 13.0.18 or IAG 13.0.19
2. Using local user database to manage users and user groups.


[Root Cause]
The higher version added the display of the policy authorisation status. When the customer clicked on the group in the local user group, there was a problem with the code logic, which caused the org.cgi to time out.

[How to check]
1. Check whether is using IAG 13.0.18 or IAG 13.0.19 version
2. Check whether is using IAG's local user database function

[Solved in]
RnD will include this patch will be included in 13.0.47.

[Solution]
Upgrade the device to 13.0.47 version

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