Forget password

Faisal Lv5Posted 25 Jul 2020 09:50

"How administrators enter the web administrator console for the first time and change the initial administrator password".
What if I forget the administrator password, is there a way to help forget the administrator password?

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Hi Bro,

For VMP, you may reset the password by using USB.

Restore password with USB Drive:
1. Create an empty txt file named reset-password.txt or Copy the reset-password.txt file to the root directory of U Disk;
2. Insert the U disk, restart the device;
3. When the device can normally log on the WebUI, pull out the U disk;
4. See the results of the U disk file reset-password.log,If the recovery is successful, record the restored console password in this file, otherwise the log is recorded the recovery failure information.

Notes:
1.This TXT file can be directly on the windows system to establish a empty TXT file, the file name to reset-password.txt;
2.The txt file must be in the root directory of the U disk;
3.U disk can be single or multiple partitions. A single partition of the U disk format must be FAT32; multi partition U disk must put the txt file in the first partition, and the first partition format must be FAT32.

As for the VDC, the password reset can only be done by technical personnel.
Should you require to reset the VDC password, kindly drop an email to tech.support@sangfor.com
Is this answer helpful?
Sangfor_Yong Lv1Posted 27 Jul 2020 16:13
  

Hi Bro,

For VMP, you may reset the password by using USB.

Restore password with USB Drive:
1. Create an empty txt file named reset-password.txt or Copy the reset-password.txt file to the root directory of U Disk;
2. Insert the U disk, restart the device;
3. When the device can normally log on the WebUI, pull out the U disk;
4. See the results of the U disk file reset-password.log,If the recovery is successful, record the restored console password in this file, otherwise the log is recorded the recovery failure information.

Notes:
1.This TXT file can be directly on the windows system to establish a empty TXT file, the file name to reset-password.txt;
2.The txt file must be in the root directory of the U disk;
3.U disk can be single or multiple partitions. A single partition of the U disk format must be FAT32; multi partition U disk must put the txt file in the first partition, and the first partition format must be FAT32.

As for the VDC, the password reset can only be done by technical personnel.
Should you require to reset the VDC password, kindly drop an email to tech.support@sangfor.com

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