Find what is blocking user from accessing some service like AWS workspace

NorthStar Lv1Posted 10 Jan 2020 00:18

I want to know allowng waht in IAM should allow a user to make his applications work.

E.g a we haev a group of user to whom i just want to allow access to Amazon AWS..

how should i troubleshoot it and find what is blocking him access.

I went to system > diag > troubleshooting .. enabled it and enter user ip and enable bypas mode for that ip and it showd some log entries. i am unabel to make sense of them. or how to understand from them what is blocking access to that thing.

By solving this question, you may help 290 user(s).

Posting a reply earns you 2 coins. An accepted reply earns you 20 coins and another 10 coins for replying within 10 minutes. (Expired) What is Coin?

Enter your mobile phone number and company name for better service. Go

Sangfor_Brando Lv4Posted 10 Jan 2020 09:30
You may drop an email to and there will be Sangfor engineer assist you in this issue.
syedjahanzaib Lv1Posted 24 Jan 2020 11:32
we moved from TMG to sangfor IAM.
In TMG, troubleshooting was very easy via going to logging and put the user IP, and it tells us that which particular rule is denying/applying to the IP.
Kindly add this tool in IAM for easy troubelshooting
MChalidA Lv1Posted 04 Feb 2020 12:22
hi pak ,
u can see the link
its about administration and setup

i hope is helpfull

I Can Help:


Moderator on This Board


Started Topics




Started Topics



Board Leaders