Need Support? Chat with us now!

Sangfor Elsa Posted 19 Oct 2019 09:39

Last edited by Sangfor Elsa 19 Oct 2019 09:44.


Hello members,

Do you know how many support channels we provide on the community?

The answer is THREE! Let's go through them one by one.

1. LiveChat

We provide Live Chat from 9:00 - 18:00 (GMT+8), 5 days a week!

On Live Chat, you can choose three different groups regarding different concerns. Technical Support, Community, and Sales and Marketing.

Our experts will answer your questions within 1 minute! If you have anything urgent, please use Live Chat to get instant help from us!

How to access it?

1. Click the LiveChat icon which is displayed on the bottom right of every page on the community.
2. Fill in your name, email address and select the group you want to consult with.
3. Click "Start the chat" and we are ready to go!

Screen Shot 2019-10-18 at 5.36.03 PM.png

PS. you can also access LiveChat from your Sangfor product dashboard!

2. Open a Case

If you want to track your case handling process, then you can use the Open a Case function to file your support case.

Screen Shot 2019-10-18 at 5.38.26 PM.png

Select the product and version, fill in your case severity, title, detailed description, and SN/Gateway ID.

Your case will be automatically enrolled in our system and you can watch every step of the handling process!
After it was solved, you can also share your thoughts and reviews about our service!

3. Posting in the Forum

You can also leave a post in the forum to hear ideas from our active and passionate members! With more than 4000 registered members in the community, you can receive different thoughts from different but extraordinary minds!

Screen Shot 2019-10-18 at 5.50.17 PM.png


If you have a question that want to hear other member's ideas, select this one.

After the kind helpers shared their inputs, please DO NOT forget to receive the right answer!

Accepting a right answer will earn yourself 100 coins, and will grant the helper 500 coins for his kindness and effort!


Have something you want to tell everyone? This is the topic type you want to choose.

Spoiler alert, a substantial, meaningful and helpful sharing topic will earn you many likes and thus many coins reward from our members, and also rewards from the moderator (from 300 - 1000 coins depends on the content of the sharing post)!


If you have any advice on Sangfor product or on the community, you can select this type to leave us your thought! We will get back to you as soon as possible

And once your advice is accepted, you will get rewards from 100 - 1000 coins!


This one is for communications! Want to talk with others, and exchanges thoughts, here you go!

NOW, do you know which one to use when you are facing a problem or having the need to tell?
Please Do Not Hesitate! Contact us whenever you need it!

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Enter your mobile phone number and company name for better service. Go

MuhammadFardeen Lv2Posted 20 Oct 2019 00:22
thanks for sharing this information
Dominic Hendro Lv4Posted 21 Oct 2019 01:57
Thankyou information
Surbakti Lv3Posted 21 Oct 2019 10:31
thank you for share
Apriyanto Lv5Posted 21 Oct 2019 15:15
live chat is very best
ChrisB Lv2Posted 23 May 2020 11:33
Need Support? Chat with us now!