NGAF Hardware Corrupted

Mian Kashif Lv1Posted 2024-Jul-10 21:02

Last edited by Mian Kashif 18 Jul 2024 13:54.

I have NGAF and its Firmware has been corrupted, i want to reset it , how to reset my NGAF if its firmware corrupted ?

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If the Sangfor device is not pingable from the management network, you can reset it by creating an empty text file named reset-password.txt in the root directory of a USB drive, inserting it into the USB port of the NGAF, and restarting the device. Once the NGAF logs onto the Web User Interface, remove the USB drive and check the reset-password.txt file for the restored password.
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Enrico Vanzetto Lv4Posted 2024-Jul-17 16:22
  
Hi, your sangfor device is pingable from the managemetn network?
If not, to perfrom a reset, you can follow these steps:

Reset with USB/Flash Drive:
Create an empty text file named reset-password.txt in the root directory of a USB drive.
Insert the USB drive into either of the USB ports of the NGAF at the front side where the ethernet ports are, and then restart your NGAF.
When the NGAF can normally log on to the Web User Interface, remove the USB Drive.
Check the results in the reset-password.txt file on the USB drive. If the recovery is successful, the restored password will be recorded in this file.
Reset with Cross Cable:
Use the power button to shut down the NGAF device.
Prepare a cross cable.
Use the cross cable to connect any two interfaces of the NGAF device (Note: The two interfaces can’t be bypass interfaces).
Start up the NGAF device and wait for 5 minutes.
Newbie290036 Posted 2024-Jul-17 20:31
  
To reset the NGAF (Next-Generation Advanced Firewall) firmware when it's corrupted, you'll need to use the Emergency Recovery Mode. Power cycle the NGAF device and immediately press and hold the "Reset" button for 10 seconds while booting up. Release the button when the LED lights start blinking. This will enter the Emergency Recovery Mode. Use a serial console or SSH connection to access the device and execute the command `reset` to restore the factory settings.
Farina Ahmed Lv5Posted 2024-Jul-18 17:55
  
If the Sangfor device is not pingable from the management network, you can reset it by creating an empty text file named reset-password.txt in the root directory of a USB drive, inserting it into the USB port of the NGAF, and restarting the device. Once the NGAF logs onto the Web User Interface, remove the USB drive and check the reset-password.txt file for the restored password.
Tayyab0101 Lv2Posted 2024-Jul-18 18:09
  
if the firmware is corrupted then only option is to reset it to factory default with a pen drive and a valid FW version.
Imran Tahir Lv4Posted 2024-Jul-19 19:49
  
Hello, do you mean that these virtual machines—whose password-protected virtual bios settings—are HP appliances? If so, a lot of virtual hardware will change when they migrate to HCI (even the virtual bios is different). Before going to an HCI, I advise you to clone one of these virtual machines on your ESXI environment and try removing the virtual bios lock.
Imran Tahir Lv4Posted 2024-Jul-19 19:52
  
When the Next-Generation Advanced Firewall (NGAF) firmware becomes corrupted, you must use the Emergency Recovery Mode to reset it. After turning off the NGAF device, press and hold the "Reset" button for ten seconds to allow the device to power up. The moment the LED lights begin to blink, release the button. The Emergency Recovery Mode will be activated. To get back to the factory settings, access the device using a serial terminal or SSH connection, then run the command `reset}.

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