NGAF AD Security GROUP Sync Issue

Atif Lv1Posted 06 Jul 2018 13:32

Dear Support,

I want to import security group from Active Directory. But not all users being imported. Only some users are being imported
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Hi Atif,

Sorry for late reply. Kindly send us an email, our Engineer will help you to troubleshoot this issue via remote session.
You can reach us at tech.support@sangfor.com
Is this answer helpful?
CTI LS Posted 06 Jul 2018 15:13
  
Hi,

For your information, NGAF does not sync a same user into two different group.
Example: user A was grouped in groupA and groupB security group, while sync-ing into NGAF, the NGAF will remove the duplicate user A.

You may try to search from other groups.
Atif Lv1Posted 06 Jul 2018 18:07
  
Dear Support,

For specific user, i changed its primary group from domain to that security group but it did not sync.

I tested on IAM. It was working well.

Please look into it.
Atif Lv1Posted 07 Jul 2018 13:44
  
Is there anyone who can help in this issue. Other FW Sophos was working fine with security groups but i am facing issue with Sangfor NGAF syncing security group users.
CTI LS Posted 09 Jul 2018 09:54
  
Hi Atif,

Sorry for late reply. Kindly send us an email, our Engineer will help you to troubleshoot this issue via remote session.
You can reach us at tech.support@sangfor.com

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