Sangfor Community Terms of Use
Last updated: February 2018
Sangfor Technologies Inc. ("Sangfor") welcomes you.
The Sangfor Community ("Community"), developed by Sangfor, is provided to enable users to share knowledge, exchange comments and suggestions on Sangfor products.
This Terms of Use is an agreement between you and Sangfor Community on requirements for users during access to the Community and on liability held by Sangfor on managing user's access. Please read the Terms of Use carefully. If you do not agree to all the terms, you may not access the Community. By registering on the Community site, using or visiting the Community, you agree to all the terms in this Terms of Use.
Requirements for Posting Topic
1. Topic Title is Clear
You are expected to write a topic title clearly to make it easy to understand, rather than offering a meaningless or ambiguous title.
2. Question is Specific
The content is specific and detailed when you are posting a topic or reply. The more detailed the topic, the more easily and accurately others can understand.
3. Such a Topic Does Not Exist
Before posting a question or suggestion topic, check whether similar topic already exists. You may post a second one if the existing answers are unsatisfying.
4. Topic Category is Accurate
Check whether the topic is categorized correctly. Choosing a correct category can help you receive a satisfying answer more quickly.
5. Choose A Best Answer
If there is any answer that you think is the best, choose one.
6. Show Gratitude
You are expected to show gratitude to the members who have replied to your question. Pick a best answer and make positive comments on other replies to show your respect for their help.
7. Mutual Respect
Post a topic in a friendly tone, instead of in a blaming or reproaching tone. You may not mock or look down upon repliers but appreciate them in writing answers sincerely.
Contents Approval and Block
1. Blocked Contents
Topics or replies containing any item listed below will be blocked:
a) Content related to product price and specification that are offered through presale hotline or otherwhere online. i.e., How much is an IAM-1200 unit? How high a bandwidth is supported?
b) Contact information, i.e., contact me through QQ account 12345678.
c) Tendency to sell, resell, buy commodities or give gifts, i.e., Any one wants to buy a second-hand device?
d) Misleading or derogatory remarks related to ethnic minorities.
e) Duplicate contents submitted in a short period of time.
f) Job recruitment or hunting contents.
g) Real product information such as customer name, IP address of device, etc. i.e., Customer: XXX Company, Device IP address: 1.1.1.1
2. Prohibited Contents
Postings (topics, posts, comments and articles) containing any items of the following are prohibited and will be deleted.
a) Contents involving pornography, violence or terror, including:
Any content that describes sex organs, behaviors or psychology in detail.
Any content that propagates pornographic images or materials.
Any content that describes violent behaviors, experience and feelings in detail.
Any content that describes terrorist incidents and subjective opinions in detail.
Any content that induces others to meet face to face and have sex or to engage in prostitution.
Any content that tries to hire or induce others to engage in violent activities.
Any content that threatens others.
Any hyperlink linked to any item above.
b) Advertising, massive or duplicate contents linked to a same website, with any of the following purposes:
Boosting web traffic by guiding others to visit certain website or forum.
Engaging in transactions of any item (including virtual commodity, currency, etc.) in the name of certain profit organization or individual.
Advertising or organizing pyramid selling.
Any hyperlink linked to any item above.
c) Reactionary contents, including:
Any content that shows negative views on the current laws and regulations governing the nation.
Any content that disturbs public order or provokes dispute against a nationality, race, religion, region, etc.
Any content that attacks government sectors and officials, propagates feudal superstition and evil cults.
Any hyperlink linked to any item above.
d) Content involves personal attack, defamatory and fraudulent information, including:
Any content that infringes on legal rights of others such as rights of portrait and privacy, humiliates others and cause physical and mental harm to them.
Any content that impairs the reputation of social communities or organizations.
Any hyperlink linked to any item above.
e) Content violates ethics rules, including:
Any content that violates ethics rules and propagates negative values.
Any content that induces others to commit suicide or describes methods of committing suicide in detail.
Any content that discriminates against and disparages the weak, such as the disabled, the elderly and the poor.
Any content that teaches others how to infringe on other's rights, for example, how to hack others' computers, how to cheat others.
Any content that propagates or encourages unethical acts such as teacher-student love affairs, extramarital affairs, incest, etc.
Any content that makes others repulsive or unpleasant.
Any hyperlink linked to any item above.
f) Malicious, meaningless, irrelevant contents, including:
Malicious, meaningless or irrelevant discussion topics.
Replies contain contents or format of contents that make others unable to browse posts.
Duplicate question topics posted in a short period of time.
Duplicate replies to different question topics, which are irrelevant.
Meaningless questions or answers.
Repetitive and valueless coin transfers from one ID to another.
Other irrelevant and meaningless contents.
g) Content involves crime and violation of laws or propagates criminal offenses, including:
Any content that induces or gathers others to engage in gambling activities or propagates bribery.
Any content that contains fraudulent information.
Any content that goes against laws or regulations of the People's Republic of China.
Any hyperlink linked to any item above.
h) Other contents that may violate any law or regulation
Such as content that violates regulations prescribed in Measures for Security Protection Administration of the International Networking of Computer Information Networks, Administrative Measures for Internet Information Services, Management Provisions on Electronic Bulletin Services in Internet, Decision of Preserving Computer Network Security, Administrative Provisions for the Internet News Information Services, or disseminate, spread or transmit any kinds of the following information by other means, including:
Any content that is against the basic principles prescribed and set by the Constitution in the People's Republic of China.
Any content that undermines state security, discloses state secret, subverts government or impairs national unity.
Any content that harms the reputation and interests of the nation.
Any content that incites ethnic hatred or ethnic discrimination or harms the national unity.
Any content that destructs the state's religious policies or propagates evil cult and feudal superstition.
Any content that spreads rumors, disrupts public order, or endangers social stability.
Any content that spreads obscenity, pornography, gambling, violence, murder and terror, or instigates others to commit any crime.
Any content that insults or slanders others or infringes upon legal rights of others.
Any content that incites unlawful assembly, association, procession, demonstration, or gather crowds to disturb public order.
Any act of participating in or organizing activities in the name of unlawful non-government organizations.
Any fraudulent, harmful, threatening, harassing, slandering, vulgar, obscene, or repulsive content.
Other contents restricted or prohibited by any or applicable laws or regulations and effective conventions in the People's Republic of China.
i) Other improper contents
Account Management
Sangfor reserves the right to delete accounts with which users conduct any of the following inappropriate acts:
1. Posting topic or reply that contains any item listed in Blocked Contents or in Prohibited Contents.
2. Discourteous acts, including but not limited to copying, personal attack, disguising as administrator or damaging administrator's reputation, disguising as other members or stealing others' accounts, or using others' signatures, or contents or format of contents in post that make others unable to browse posts properly, or other acts that disturb public order.
Criticisms and Suggestions
Sangfor strives to create an open and integrated platform with joint efforts of all the members and welcomes valuable suggestions and advice, as well as criticisms on Sangfor and Sangfor products. Your feedback in the Community will be replied in time and forwarded to specific department of Sangfor and be solved as soon as possible. However, prohibited contents of deliberate attack against Sangfor and Sangfor products, once discovered, will be deleted immediately.
1. Constructive Suggestions and Criticisms
a) Point out existing bugs or issues of a certain product.
b) List strengths and weaknesses of Sangfor product by comparing with other vendors' products and give rational comments or suggestions.
c) File complaints against Sangfor products.
d) Describe emotional disappointment on Sangfor product because of issues or defects in that product.
2. Non-constructive Suggestions and Criticisms
a) Valueless and subjective attacks against Sangfor and Sangfor products.
b) Compare Sangfor products with those of other vendors in an unfair, unjust and unopen manner, with a purpose of deliberately denigrating Sangfor and Sangfor products or promoting other vendors' products.
c) Attack Sangfor and Sangfor products for other commercial purposes.
Privacy Policy
Sangfor is committed to protecting the privacy of your personal data. Please read the following privacy policy to understand how we collect, use and protect your personal data.
Information We Collect
We collect information in the following ways:
1. Information you provide voluntarily.
For example, when you register on Sangfor Community, you will be asked to provide certain personal data, including but not limited to your account username, company name, mobile number, email address, passwords, gender or postal address.
2. Information we collect automatically.
When you use Sangfor Community, we may collect certain data automatically from your computers or devices (including mobile devices). The data we collect automatically may include your IP address, device type, operating system, unique device identifiers, browser-type, browser language, geographic location and other technical information. We may also collect data about how your device has communicated with Sangfor Community, including the pages viewed, the links clicked, the amount of time spent on particular pages, mouse hovers, the date and time of the interaction, error logs, referring and exit pages and URLs, and similar information. We use this information only for our internal analytics purposes, and to improve the quality, relevance, and security of Sangfor Community.
3. Information collected from third party sources.
We may also receive your personal data from third party sources (including but not limited to lead generation providers, resellers, and other partners who sell our products and services to you), but only where such third parties have confirmed that they have your consent or are otherwise legally permitted or required to disclose your personal data to us.
We may offer social sharing features or other integrated tools that let you share content on our community with other media. Your use of these features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features.
4. Information collected through Sangfor products and services.
When you visit Sangfor Community from the dashboard of Sangfor products, or if you have authenticated as a Sangfor partner, the information of the Sangfor products and services you are using may be collected, this includes but not limited to your usernames, machine IDs, domain names, IP addresses, file names, and file paths.
5. Cookies and similar tracking technology.
Sangfor Community uses cookies (small text files placed on your device) and similar technologies to provide our community and online services and to help collect data. Cookies allow us to store your preferences and settings and analyze how our community and online services are performing.
We may also use web beacons to help deliver cookies and gather usage and performance data. Our community may include web beacons and cookies from third-party service providers.
There is a variety of tools for you to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. You will find the procedure for managing and deleting cookies in the help function integrated in your browser. Your browser settings and other choices may impact your experiences on our community.
How We Use Information We Collect
We use information we collect to:
1. Provide, maintain, and improve services on Sangfor Community;
2. Help protect the safety of Sangfor Community and our users, which includes blocking suspected spammers, addressing abuse, and enforcing the Sangfor user agreement;
3. Provide customer service;
4. Monitor and analyze trends, usage, and activities in connection with Sangfor Community.
How to Control Your Personal Data
You can always view and edit the personal data you have submitted to Sangfor Community on Account page, but the initial registration information and verification credentials are not editable due to security and identification considerations.
Security
Sangfor Community takes reasonable measures to help protect user information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Without consent of users, Sangfor Community shall not publicize or disclose users' personal information to any third party. Above are not applicable to the following circumstances:
a) PERSONAL INFORMATION IS REQUIRED BY LAWS, REGULATIONS, OR AUTHORITIES
b) INFORMATION DESCLOSURE IS CAUSED BY USER SHARING PASSWORD OR ACCOUNT WITH OTHERS
c) PERSONAL INFORMATION IS PROVIDED TO THIRD PARTIES BY USER
d) SANGFOR COMMUNITY HAS REACHED AGREEMENT WITH USER AND A THIRD PARTY TO SHARE THE PERSONAL INFORMATION, AND PROVIDES PERSONAL INFORMATION TO THAT PARTY
e) FORCE MAJEURE SUCH AS HACKER ATTACK, VIRUS, AND THE LIKE.
Notifications of Changes
We may change this Terms of Use from time to time. If we do, we will let you know by revising the date at the top of this statement. We encourage you to review the Terms of Use whenever you access our community to stay informed about our information practices and the ways you can help protect your privacy. If you continue to use our community after Terms of Use changes go into effect, you consent to the revised terms.
Miscellaneous
The power of interpretation and amendment of this Terms of Use shall be vested in Sangfor. If you have any doubt, please contact us at 60 127117511 (7129).
