Dear Sangfor Team, I updated IAM Firmware from 11.9 to 12.0.7. Now Applicati

Atif Lv1Posted 10 May 2018 23:12

Dear Sangfor Team,

I updated IAM Firmware from 11.9 to 12.0.7. Now Application control policy not working. I created access-control policy to block youtube and facebook but policy is not working.

In my previous POC, IAM firmware was 11.9 and everything was working fine.

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Hi Atif,

That would required a remote to check on the issue.
Kindly send us an email at tech.support@sangfor.com
Is this answer helpful?
CTI_MK Lv1Posted 11 May 2018 11:24
  
Hi Atif,

May I know if only the following Youtube & Facebook cannot be blocked?

Next, can you verify if the following policy has been applied to the following users?
Atif Lv1Posted 11 May 2018 12:42
  
Yes i double checked everything. If i blocked URL then it is working but i have to block application that is not working.

In my previous POC IAM 11.9, I did same configuration everything was working fine
CTI LS Posted 14 May 2018 09:34
  
Hi Atif,

Kindly check if the Application Signature Database is at latest version.

Also, from your previous reply you mentioned it is working if block by URL, do you mean Custom Application?
Atif Lv1Posted 15 May 2018 12:48
  
Yes, All Application Signature Database updated to latest version.

Youtube and facebook should be blocked through app control and existing URL database "Online video category".

But facebook and youtube still opening on PC and Mobile phones.
CTI LS Posted 15 May 2018 16:23
  
Hi Atif,

Below are some criteria that required to fulfill,

1. Ensure the User that you want to block is appear in IAM Online User.
2. Ensure the Policy you created to block Facebook and Youtube has applied to the respective User.
3. Ensure the Troubleshooting function is not enabled.
4. Ensure the User is not in Global Exclusion Rule of IAM.
Atif Lv1Posted 16 May 2018 13:39
  
Hi .

I double checked all above points:

1: User is showing in online
2: Policy is applied as well on respective user
3: Bypass mode is not enabled
4: User is not in Global exclusion rule of IAM.
CTI LS Posted 16 May 2018 14:34
  
Hi Atif,

That would required a remote to check on the issue.
Kindly send us an email at tech.support@sangfor.com

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