Uninstall Endpoint Secure on agentd

NazAnnex Lv1Posted 14 Nov 2023 13:07

Recently we POC Endpoint Secure for about a month. Once the POC's license expires, there are still a few machines with ES not being uninstalled yet. I am now unable to log into ES controller web page and require the password to uninstall on those machines. Is there any way?
TQ

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MTR Lv2Posted 26 Nov 2023 18:33
  
If you are unable to log into the ES controller web page to uninstall Endpoint Secure (ES) from the machines, there are a few options you can try:

Reset the ES controller password: You can try resetting the password for the ES controller to regain access. This process may vary depending on the specific software you are using. Check the documentation or support resources provided by the software vendor for instructions on how to reset the password.

Contact the ES vendor support: Reach out to the vendor's support team and explain your situation. They may be able to provide you with guidance or a solution to uninstall ES from the machines without requiring access to the controller web page. Provide them with any relevant information, such as the license expiration date and the machines that still have ES installed.

Uninstall ES locally: If you are unable to reset the password or get assistance from the vendor, you can try uninstalling ES directly on the machines where it is still installed. This can typically be done through the operating system's control panel or using an uninstallation tool provided by the ES software.

Remember to review the documentation or contact the vendor's support team for specific instructions on how to properly uninstall ES from the machines.
jerome_itable Lv2Posted 24 Nov 2023 09:10
  
Uninstalling Sangfor Endpoint Secure without the password requires contacting Sangfor support for assistance. They will be able to reset the password and allow you to uninstall the software.

Here are the steps you can take:

    Contact Sangfor support: You can reach Sangfor support through their online support portal or by calling their phone number. Provide them with the following information:

    Your name and contact information
    The company name and contact information (if applicable)
    The serial number of the Endpoint Secure software
    The machines where the software is installed
    A brief explanation of the situation

    Request password reset: Explain to Sangfor support that you need to uninstall Endpoint Secure from the machines but do not have the password. Request that they reset the password for you.

    Follow instructions: Sangfor support will provide you with instructions on how to uninstall Endpoint Secure without the password. Follow their instructions carefully.

Once you have uninstalled Endpoint Secure, you can contact Sangfor support again to request a new license if you need to continue using the software.
LucyHeart Lv3Posted 23 Nov 2023 11:47
  
If you have a legitimate need for uninstalling the software and have the appropriate authorization, Sangfor's support team should be able to guide you through the process. Be prepared to provide relevant information about your POC and licensing details when reaching out to them for assistance.
damulagski Lv3Posted 23 Nov 2023 11:47
  
To reset the password for the Endpoint Secure (ES) controller web page, you may need to follow the instructions provided by the vendor
Rica Cortez Lv2Posted 23 Nov 2023 11:46
  
it is recommended to reach out to Sangfor support for guidance on how to uninstall the software without the password.
soneosansan Lv3Posted 23 Nov 2023 11:46
  
It seems that you are looking to uninstall the Sangfor Endpoint Secure (ES) from machines where the license has expired, but you are unable to log into the ES controller web page to uninstall it without a password.
Racoon Lv2Posted 23 Nov 2023 11:45
  
It might be best to uninstall it via the Control Panel and then search for the relevant Sangfor software to uninstall. You may be prompted for a password in some situations, in which case you must enter the one that Sangfor Endpoint Secure admin supplied.
RobertonY Lv2Posted 23 Nov 2023 11:42
  
Certain functionality may be restricted if the license expires and you are unable to access the ES controller website. If you want to remove ES from such machines without going through the controller web page, you may need to contact the vendor's support or consult their documentation. In most cases, suppliers offer a way to remove their software even in cases when controller access is prohibited.
isabelita Lv3Posted 23 Nov 2023 11:41
  
To remove Endpoint Security Agent without a password, navigate to the Control Panel, choose Programs and Features, and then choose the program you wish to remove.
RegiBoy Lv5Posted 23 Nov 2023 11:41
  
To remove the Endpoint Security Protect agent from the computer, please find the "uninst.exe" file within the "C:\Program Files\SF\EDR\agent" directory.
Next, provide the password you used to remove Sangfor Endpoint Secure, which you found online.

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