Zonger Lv4Posted 25 Aug 2023 13:49
  
The issue you're facing seems to be related to the way the VDI environment is configured and how user profiles are being handled. Here are some steps you can take to troubleshoot and resolve the issue:
  • Check User Mapping: Verify that the user "User1" is correctly associated with the virtual machine in the VDI environment. Ensure that the user is mapped to the correct virtual machine and has the appropriate permissions.
  • Template Customization: Ensure that the Windows 10 template you've created doesn't retain the Administrator profile. Templates should be prepared in a way that ensures the Administrator profile doesn't show up for end-users. This might involve creating a sysprep or generalized image that removes specific user profiles.
  • VDI Agent Configuration: Review the configuration of the VDI agent or client on the user's device. Make sure it's correctly set to connect to the virtual desktop environment and display the correct user's profile.
  • User Profiles and Domain Join: Ensure that the user "User1" is properly authenticated and logged into the domain when accessing the virtual desktop. If the virtual desktop is not correctly joined to the domain, it might display the default local Administrator profile.
  • Check User Properties in VDI: In the VDI management interface, review the properties of "User1." Check if there are any settings related to profile or user experience that need adjustment.
  • Review Role and Resource Configuration: Double-check the role and resource configurations associated with "User1." Ensure that the assigned resources and settings align with your intended user experience.
  • Recreate User Profile: If possible, try creating a new user profile for "User1" and see if the issue persists. This might help identify if the issue is related to the specific user profile or a broader configuration problem.
  • Logs and Troubleshooting: Check the logs and event viewer on both the virtual desktop and the VDI server for any error messages or hints about what might be causing the issue. This could provide valuable insights into the root cause.
  • Contact Support: If you've tried the above steps and the issue persists, consider reaching out to Sangfor's technical support or consulting their documentation. They may have specific troubleshooting steps or insights tailored to their VDI solution.
  • Review Configuration Steps: Go through your initial configuration steps for VDI, VDC, roles, resources, and users again to ensure that no steps were missed or misconfigured.

Remember that VDI environments can be complex, and sometimes seemingly small configuration details can have significant impacts on user experiences. It's also recommended to refer to Sangfor's official documentation and support resources for more specific guidance related to your VDI setup.

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