I have NGAF 4500 i cannot access the web interface
and all port is not pingable even Manage port (when i use ip scan i found the ip)
what can i do ?

SassyScorpio has solved this question and earned 10 coins.

Posting a reply earns you 2 coins. An accepted reply earns you 20 coins and another 10 coins for replying within 10 minutes. (Expired) What is Coin?

Enter your mobile phone number and company name for better service. Go

If you are unable to access the web interface and cannot ping any of the ports on your NGAF 4500, there are a few things you can try:

1-Verify the IP address: Double-check the IP address you found during the IP scan to ensure that it is the correct IP address for your NGAF 4500. Sometimes, IP addresses can be mistakenly identified or changed.

2-Check network configuration: Ensure that the network configuration of your NGAF 4500 is correctly set up, including its subnet mask and default gateway. You can check this information by connecting to the console port of the NGAF 4500.

3-Check connectivity: Verify that your network is functioning correctly and that your NGAF 4500 is properly connected to your network. Check for any network outages or connectivity issues that may be preventing you from accessing the device.

4-Reboot the device: Try rebooting the NGAF 4500 to see if that resolves the issue. Sometimes, a reboot can clear any connectivity issues or configuration problems.

5-Reset the device: As a last resort, you may need to reset the device to its factory defaults. This will erase all configurations and settings on the device, so be sure to back up any important data before resetting. You can reset the device using the reset button or through the console port.

If none of these steps resolves the issue, it may be best to contact the manufacturer or a professional IT service provider for further assistance.
Is this answer helpful?
SassyScorpio Lv2Posted 29 Mar 2023 02:32
  
If you are unable to access the web interface and cannot ping any of the ports on your NGAF 4500, there are a few things you can try:

1-Verify the IP address: Double-check the IP address you found during the IP scan to ensure that it is the correct IP address for your NGAF 4500. Sometimes, IP addresses can be mistakenly identified or changed.

2-Check network configuration: Ensure that the network configuration of your NGAF 4500 is correctly set up, including its subnet mask and default gateway. You can check this information by connecting to the console port of the NGAF 4500.

3-Check connectivity: Verify that your network is functioning correctly and that your NGAF 4500 is properly connected to your network. Check for any network outages or connectivity issues that may be preventing you from accessing the device.

4-Reboot the device: Try rebooting the NGAF 4500 to see if that resolves the issue. Sometimes, a reboot can clear any connectivity issues or configuration problems.

5-Reset the device: As a last resort, you may need to reset the device to its factory defaults. This will erase all configurations and settings on the device, so be sure to back up any important data before resetting. You can reset the device using the reset button or through the console port.

If none of these steps resolves the issue, it may be best to contact the manufacturer or a professional IT service provider for further assistance.
Faisal Piliang Posted 29 Mar 2023 10:55
  
the user network segment is 192.168.2.0/24, and the server network
segment is 172.16.1.0/24. The NGAF is required to implement IPS protection and web application
protection and prevent sensitive data leak on servers.
rivsy Lv5Posted 29 Mar 2023 14:26
  
Please make sure that the NGAF is the same network gateway with your organization
Johnbada Lv2Posted 29 Mar 2023 15:52
  
Hello, change your pc ip address to same network with NGAF.

Jhazz Lv3Posted 31 Mar 2023 13:52
  
Hi... please check if the NGAF is with the same network/organization with the unit you are using
MavicCon Lv2Posted 03 Apr 2023 10:19
  
Have you check if you are in the same subnet?
SherylCor Lv2Posted 03 Apr 2023 10:54
  
Your NGAF and your current IP is not the same network
Farina Ahmed Posted 03 Apr 2023 14:01
  
Check with basics first. Like IP of your laptop and the FW must be on same network. Their might be a faulty switch in between or a faulty ethernet cable due to which this may cause trouble. Even the port of switch or FW may be faulty. If all good then recheck your configuration and start pinging step by step. Check where your ping is breaking that is your faulty area.
JLo Lv2Posted 03 Apr 2023 14:02
  
You can use the Managed Port to check if the IP is the same with the network

I Can Help:

Change

Moderator on This Board

0
2
4

Started Topics

Followers

Follow

67
15
3

Started Topics

Followers

Follow

3
2
3

Started Topics

Followers

Follow

1
131
3

Started Topics

Followers

Follow

Board Leaders