NGAF Firmware Upgrade Failed 5

Demintha Lv1Posted 2023-Feb-13 12:42

Last edited by Demintha 13 Feb 2023 12:51.

Hi team,
I was trying to upgrade NGAF Version: 8.0.36 to 8.0.47.
Steps:
I installed the Firmware software updater from Download in Community.


The Error:
Version of update package is AF_PRE_CHECK_01 Build202103.
In all 1 app(s)

Begin to update:
Start to backup configurations:
Search for and download configuration file. Please wait...
Package is saved in C:\Users\path\Desktop\SANGFOR_Updater6.2\STARTUP\autobak\(10.251.251.251)AF8.0.36.897 EN Build20210617(23.02.13 10-06-37).bcf.
Back up configurations successfully!
Uploading apppre(size:2,633 B) : 100%
Completed
Executing upload command...
Updating...
Uploading file...
Uploading app1(size:5,430,825 B) : 100%
Completed
Uploading appsh1(size:1,574 B) : 100%
Completed
Executing upload command...
'appsh' execute failed
1.Check Before Upgrade to NGAF 8.0.47:The current version can upgrade to NGAF 8.0.47 directly.

Health check finished. Note: Error message in red before and after system health check can be ignored.If you encounter any problems, please contact customer service.
Do NOT restart the device. Please contact SANGFOR technical support ! Tel: 4006306430

This topic contains more resources

You must log in to download or view the file. Not registered yet? Register

x

newbie9090 has solved this question and earned 25 coins.

Posting a reply earns you 2 coins. An accepted reply earns you 20 coins, 5 coins of bounty and another 10 coins for replying within 10 minutes. (Expired) What is Coin?

Enter your mobile phone number and company name for better service. Go

1) If you want check the compatibility - select the option "install after pre upgrade check"

2) If you want to upgrade firmware - select the option "install upgrade packge directly"

Based on your screenshot, you load precheck package and select the option to upgrade firmware directly.

Kindly download full package to upgrade firmware and select the option to upgrade firmware directly.

Thanks,
Is this answer helpful?
rivsy Lv5Posted 2023-Feb-13 13:45
  
Last edited by rivsy 13 Feb 2023 14:09.

Sangfor already have the solution for this which is the below link:


The main solution is upgrade to version 8.0.39 first then 8.0.47
Faisal P Posted 2023-Feb-13 14:41
  
Remove oldest then upgrade to new version
Farina Ahmed Lv5Posted 2023-Feb-13 17:11
  
Open tac case if after doing all these possibilities it is not working
Newbie517762 Lv5Posted 2023-Feb-13 17:25
  
Pls contact Sangfor Support for further assistance:

Technical Service Hotlines:

Local National Number:
Global : +60 12 711 7511 (7129)
Indonesia : +62 813 1099 6626
Thailand : +66 600 024 050
Macau : +853 6825 8565

Toll-Free Number:
Singapore : +65 800 852 8034
Hong Kong : +852 800 931 345
Philippines: +63 1800 839 26763
Pakistan : +92 800 900 44400
Italy : +39 800 715068

Or Email
Tech.Support@sangfor.com
Jhazz Lv3Posted 2023-Feb-14 08:18
  
Please contact your local Sangfor Team to assist you to upgrade your firmware
CLELUQMAN Lv4Posted 2023-Feb-14 09:03
  
If you are still encountering problems, consider reaching out to Sangfor technical support for further assistance. They may be able to diagnose the problem and help you resolve it.
newbie9090 Lv2Posted 2023-Feb-14 11:29
  
1) If you want check the compatibility - select the option "install after pre upgrade check"

2) If you want to upgrade firmware - select the option "install upgrade packge directly"

Based on your screenshot, you load precheck package and select the option to upgrade firmware directly.

Kindly download full package to upgrade firmware and select the option to upgrade firmware directly.

Thanks,
Denny Chanditya Posted 2023-Feb-15 16:08
  
Hello, based on my experience you can ask the support sangfor to help you upgrade your devices.
they will check if you have custom patch, and check if the device can be upgraded/not using other software.

I Can Help:

Change

Moderator on This Board

11
8
5

Started Topics

Followers

Follow

1
3
5

Started Topics

Followers

Follow

0
4
5

Started Topics

Followers

Follow

67
20
3

Started Topics

Followers

Follow

3
14
3

Started Topics

Followers

Follow

1
138
3

Started Topics

Followers

Follow

Board Leaders