Poly.com (Can't access on MAC)

Made Slimacek Lv1Posted 2023-Jan-16 16:49

Hello, I have an PoC in my customer
and i have an Issue with Accessing website: (Poly.com) when my customer using NGAF 5200-F-I
the problem is when MAC(Laptops) access the site, it's not open, but in Windows the website is Normal

Any suggestion about this?

My Policy & Network Security is allow all.

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rivsy Lv5Posted 2023-Jan-17 13:11
  
You can add to the whitelist the site of poly
Jhazz Lv3Posted 2023-Jan-17 13:15
  
In the "Policies" tab you can manually add the site or public IP of the ploy website if the NGAF is blocking the site
Luih Miranda Lv3Posted 2023-Jan-17 14:01
  
Last edited by Luih Miranda 17 Jan 2023 14:03.

Check the restriction words in the policy external communication if unblock. Then, you can manually add the poly website to be whitelisted in the NGAF.
sai Lv1Posted 2023-Jan-20 14:36
  
you can use the troubleshooting tab to check if there is a restriction and also if the website will work if ngaf is in bypass mode
Naomi Posted 2023-Jan-22 14:42
  
You can whitelist poly.
VanFlyheights Lv3Posted 2023-Jan-22 21:14
  
It must be a word restriction to the policy.
BitCloud Lv3Posted 2023-Jan-22 21:22
  
Used troubleshooting tab to check for any restriction.
Noah19 Lv3Posted 2023-Jan-22 21:28
  
one option is to to whitelist it in the policy.
Adonis001 Lv3Posted 2023-Jan-22 21:35
  
You can whitelist poly so that it doesn't have restriction.

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