Activate License for Sangfor Ngaf Model M4500-F-I

Joudrey Lv1Posted 29 Nov 2022 13:44

i have issue to add asset (sangfor ngaf) into https://supportportal.sangfor.com/

i want activate this unit but got issue "Warning: some device ID no exist....."

this one use Gateway ID / SN. both cannot use for register. what is main issue?
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I do not experience it yet but if your back is on the wall, you  can contact Sangfor's Technical Support Team.
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Newbie517762 Lv3Posted 29 Nov 2022 14:07
  
Pls contact Sangfor Support for assist:

Technical Service:
Global: +60 127117511 (7129)
Thailand: +66 600024050
Indonesia: +6281310996626
Singapore: +658008528034 (Toll-free)
Hong Kong: +852800931345 (Toll-free)
Pakistan: +9280090044400 (Toll-free)
Italy: +39800715068(toll-free)
Macau: +85368258565
Philippines: +63180083926763(Toll-free)

E-mail: Tech.Support@sangfor.com
rivsy Lv4Posted 29 Nov 2022 15:12
  
Last edited by rivsy 29 Nov 2022 15:13.

Please check the "Gateway ID" if properly listed and check the Device license and SSL VPN license, click the "License Key" then a new window will apper. In the new windows both Device license and SSL VPN license must display VALID.
RegiBoy Lv4Posted 29 Nov 2022 15:56
  
Please input the correct Gateway ID and verify if the device has a license because you can't activate it if no license have been bought.
MISMDS Lv2Posted 30 Nov 2022 23:18
  
Check the gateway ID if properly listed and checked the device license
LucyHeart Lv2Posted 01 Dec 2022 09:02
  

Please contact technical support team

echnical Service:
Global: +60 127117511 (7129)
Thailand: +66 600024050
Indonesia: +6281310996626
Singapore: +658008528034 (Toll-free)
Hong Kong: +852800931345 (Toll-free)
Pakistan: +9280090044400 (Toll-free)
Italy: +39800715068(toll-free)
Macau: +85368258565
Philippines: +63180083926763(Toll-free)
RegiBoy Lv4Posted 01 Dec 2022 09:11
  
I do not experience it yet but if your back is on the wall, you  can contact Sangfor's Technical Support Team.
Joudrey Lv1Posted 01 Dec 2022 10:32
  
Hi Everyone, I already contact Team Sangfor support. Their sangfor site got error key in at database. so issue already solve. Thank you everyone
Happpy Lv2Posted 05 Dec 2022 09:43
  
Please contact support team.

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