Sangfor IAG - AD Users are not sync in IAG user's list

arjay Lv3Posted 27 Oct 2022 09:50

There are some AD users that were not recorded/sync in IAG user list

May I know what might be the cause?

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Last edited by CTI_JianJie 07 Nov 2022 16:19.

There is 3 common root cause causing certain AD users to be unable to synchronize with Sangfor IAG online user:
1. Check if there are any local users available, if yes, it will not sync again as the AD users
2. Check the authentication policy if the target object is the user.
3. Check on the AD user group, Sangfor IAG got limited on the maximum nested AD user group that can synchronize.
If you need further assistance, please do not hesitate to contact sangfor support team via email tech.support@sangfor.com
Is this answer helpful?
RegiBoy Lv5Posted 27 Oct 2022 13:02
  
Check the OS, some have issues on older Operating System.
Zonger Lv4Posted 27 Oct 2022 20:50
  
Version needs to be updated
rivsy Lv5Posted 31 Oct 2022 10:14
  
Please mauke firmware update, check in the AD user if the date and time is right and check AD server if time and date is right
Naomi Lv3Posted 31 Oct 2022 11:13
  
Check the users OS, maybe there were issues on old OS.
Adonis001 Lv3Posted 31 Oct 2022 12:42
  
Check the date and time if sync
isabelita Lv3Posted 31 Oct 2022 13:08
  
Can you try later, some takes time
BitCloud Lv3Posted 31 Oct 2022 13:20
  
Since the version of IAG is updated, you can check if the users not registered have in common. It can be older OS.
VanFlyheights Lv3Posted 31 Oct 2022 13:36
  
Double check it again. Maybe you miss the logs
sanjigerma Lv3Posted 31 Oct 2022 14:30
  
The versions must be updated.

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