About webagent vpn problem

Newbie178487 Lv1Posted 24 Jul 2018 08:54

Hi support
               We from the webagent vpn for two site. The vpn connection is normal. But I don’t know  it run few day ,the vpn services will stop.
            I restart the vpn services ,the vpn connection will be normal.
            I want to know what problem is ? Could you mind to help me?

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Hi,

From the logs you provided, seems like the dial-up failed and causing VPN to stop working. Kindly send an email to our Technical team, they will help you to troubleshoot this issue.
You may reach us at tech.support@sangfor.com
Is this answer helpful?
CTI LS Lv3Posted 24 Jul 2018 11:58
  
Hi,

May I know is it Sangfor VPN or IPsec VPN?
CTI LS Lv3Posted 25 Jul 2018 14:20
  
Hi,

Any log produced when the issue happen?
Jason Lv1Posted 26 Jul 2018 10:44
  
i have capture the log .
i guess maybe havn`t traffic for long times, the vpn services will stop.
this case will cause this issue happen?
cap-1.jpg
Jason Lv1Posted 26 Jul 2018 10:54
  
I want to know other problem, how to download the log file to my pc ?
Jason Lv1Posted 26 Jul 2018 12:26
  
capture is the log .
2018-07-26_122457.png
CTI LS Lv3Posted 27 Jul 2018 09:25
  
Hi,

From the logs you provided, seems like the dial-up failed and causing VPN to stop working. Kindly send an email to our Technical team, they will help you to troubleshoot this issue.
You may reach us at tech.support@sangfor.com

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