How to solve the problem of software conflict, when installing Endpoint Secure ?

Newbie699373 Lv1Posted 24 Aug 2022 20:50

Last edited by Newbie699373 24 Aug 2022 21:10.

Good evening, everybody.

I had the problem of software conflict when installing Endpoint Secure.

When I install Endpoint Secure, the screen will show a software conflict, and the conflicting software is Trend Micro OfficeScan, the screen is as follows:
Image 18.jpg

I have already used the normal process to remove the program, but the above screen still appears!!

Could someone please tell me how to exclude it ? Thank you so much!

Best regards,
Peter Peng.

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HiHi

Please try to Manually Uninstalling the Client as following pdf file.

Uninstall client or agent - OfficeScan - .trendmicro.com.pdf (722.74 KB, Downloads: 258)
Is this answer helpful?
jetjetd Lv5Posted 24 Aug 2022 22:24
  
Try to use the Office scan removal tool to completely remove the said software. thank you.
RegiBoy Lv4Posted 26 Aug 2022 14:59
  
if you have the Office scan installer - just right click it and select "uninstall". This should uninstall all the components.
Imran Tahir Lv4Posted 29 Aug 2022 13:40
  
Office scan install then install i t
Newbie517762 Lv3Posted 29 Aug 2022 18:13
  
HiHi

Please try to Manually Uninstalling the Client as following pdf file.

Uninstall client or agent - OfficeScan - .trendmicro.com.pdf (722.74 KB, Downloads: 258)
rivsy Lv4Posted 30 Aug 2022 09:33
  
Only the admin of trendmicro can remove it or just log in as admin then manually remove the officescan
Pat Lv3Posted 30 Aug 2022 11:35
  
By Right-cliking the installer and selecting "uninstall" will uninstall the software completely
Arleng Lv2Posted 30 Aug 2022 11:49
  
Maybe there are trend micro policy which prevents you from uninstalling the software. Kindly seek help tp trendmicro admin on your team.
jed Lv2Posted 30 Aug 2022 12:01
  
If you are the admin of the trend micro scan, you can manually uninstall it
kmrnliaqat Lv3Posted 30 Aug 2022 21:00
  
Uninstall the office connect

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