SSL VPN (NGAF)

Arief_ID Lv1Posted 16 Jul 2018 13:30

Last edited by Arief_ID 16 Jul 2018 14:57.

Last edited by Arief_ID 16 Jul 2018 13:45.

Hi,

Customer login ssl vpn (NGAF) in the new PC, after finish the agent installation, they cannot get virtual IP Addr from NGAF. After we checked, there's something wrong with ssl vpn interface.

WhatsApp Image 2018-07-16 at 10.00.00 AM.jpeg


WhatsApp Image 2018-07-16 at 10.00.26 AM.jpeg

err.png

already tried to uninstall and re-install.
Kindly need your advice.

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Hi,

Kindly use the "SSLVPN Repair Tool" to completely remove it from the PC.
After removed, first time login please use Internet Explorer and press "Allow" for all plugin that prompted out from the Browser, as long as the plugin name is Sangfor.
Is this answer helpful?
CTI LS Lv3Posted 16 Jul 2018 14:07
  
Hi,

Please check from the PC Command Prompt with "ipconfig" command to check the virtual IP.
Arief_ID Lv1Posted 16 Jul 2018 15:06
  
Last edited by Arief_ID 16 Jul 2018 15:33.

Here's the result:



ip.png

ipz.png

I Just updated the ssl interface status above.
CTI LS Lv3Posted 16 Jul 2018 16:40
  
Hi,

Kindly use the "SSLVPN Repair Tool" to completely remove it from the PC.
After removed, first time login please use Internet Explorer and press "Allow" for all plugin that prompted out from the Browser, as long as the plugin name is Sangfor.
Ver Lv1Posted 20 Jul 2018 16:49
  
Also experienced it last time. but i found out it's because of client's antivirus on the desktop that is preventing sslvpn to install its components

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