【aServer】Server unable to boot up after upgrade to HCI 670

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Issue Description

After cold upgrade HCI to 6.7.0, aServer will stuck at booting screen and unable to proceed further.

Error/Warning Information


Handling Process

1. As per feedback, 3 nodes environment only 1 node able to boot up successfully.
2. Compare the ACPI settings in BIOS of 3 aServer, found the server that able to boot up configure Custom under its ACPI settings while the rest of the aServer was configure with other options.

Note : ACPI was defining hardware characteristic and possible to cause kernel incompatible. Since HCI 6.7.0 has a major change in kernel with previous version of HCI, it might causing the server start up abnormally if do not have a compatible settings.

3. After configure custom under the Power/Performance profile of ACPI settings, the server able to bootup successfully.

Root Cause

ACPI settings under BIOS mismatch with kernel version leading the startup failed.


Correct the BIOS settings of the aServer.


The situation may vary on different scenario. If the above solution does not work, kindly look for further support from technical support team.
isabelita002 Lv2Posted 14 Jul 2022 08:34
Nice sharing.
Faisal P Lv8Posted 14 Jul 2022 22:54
Raza Islam Lv3Posted 18 Jul 2022 20:48
Thank you very much for the information.
Kashif Mughal Lv1Posted 18 Aug 2022 16:49
Thank you very much for the information
Naghmana Lv1Posted 19 Aug 2022 19:33
Thank you for your information
Kashif Mughal Lv1Posted 05 Sep 2022 12:46
Great Information
Faisal P Lv8Posted 13 Sep 2022 17:04
Thank you very much for the information ...
Faisal P Lv8Posted 13 Sep 2022 17:04
Nice article ...
Faisal P Lv8Posted 13 Sep 2022 17:05
Great info ...

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Doc ID: 6370
Author: Jun_Sheng17
Updated: 2022-07-13 11:45