Unbale to Sync LDAP With Remote DC

Imran Tahir Lv4Posted 15 May 2022 18:30

Unable to Sync the LDAP with remote DC.

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Dear Team,

The issue has been resolved to update the VPN Interface on remote NGAF.  
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Imran Tahir Lv4Posted 15 May 2022 18:31
  
Dear Imran,

Thank you for your kind cooperation to allow us to troubleshoot the case.
As per the remote session, the following are the summary of the investigation.

Situation:
Problem description:
1. Unable to do LDAP sync.

Assessment:
Technical Severity: Level 3
Findings:
1. Checked the configuration with no issue, try to test validity, it shows the error "Unable to connect to server".
2. Access to backend and perform ping, found ping failed.
3. Perform packet capture, it is using VPN tun and there is no reply packet from the AD server.
4. User has configured VPN and peer device is NGAF device, from peer able to ping the AD server without issue.
5. Suspect it is VPN connection issue, need to packet capture again to track the traffic has access to the correct way.

Resolution:
Is the issue resolved?: No
Next step:
1. Reschedule the remote session for Thursday morning around 11AM GMT+5.
2. Is possible you may install the Wireshark for AD server for us to track the traffic.

For your information, our email responding working hours will be from 0900 GMT+8 to 1800 GMT+8, Monday to Friday.
If you would like to reference the case ticket during non-working hours, you could always reach out to us by Sangfor hotline +60 12-7117129 (7511) which is available for 24/7.
Imran Tahir Lv4Posted 15 May 2022 18:33
  
Dear Team,

The issue has been resolved to update the VPN Interface on remote NGAF.  
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