MacOS Installed VDI Client But Keep Being Redirected To Download VDI Client

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Issue Description

MacOS log in to VDI via Safari browser (version 14.0 and above), and keep being redirected to download the VDI Client. Even though the VDI Client has been installed.

Handling Process

1. On the website, right click to Inspect Element.

2. Retrieve the URL from the Summary.
i. Go to Network.
ii. View All.
iii. Click on the CSAgent.
iv. Copy the URL "" only.
- URL may vary in a different environment.
NOTE: the &callback=EA_cb10002 at the end of the URL is not required.  

3. On Safari, open a new tab and visit the copied URL, then Trust the URL.
- the download redirection should have been resolved.

Root Cause

Because the IP was not trusted, so the request was denied.


Refer to the handling process.


If the scenario varies from above or the solution doesn't work, kindly consult specialist or R&D for further verification.
Faisal Posted 01 Apr 2022 08:19
Raza Islam Lv3Posted 10 Jun 2022 15:41
Thanks for sharing.
Faisal P Posted 19 Sep 2022 21:30
Thank you very much for the information ...
Faisal P Posted 19 Sep 2022 21:30
Nice article ...
Faisal P Posted 19 Sep 2022 21:31
Great info ...
Faisal P Posted 19 Sep 2022 21:31
Very informative ...
Faisal P Posted 19 Sep 2022 21:32
Nice guidance ...

I want to write a case
Doc ID: 5768
Author: CTI Chris
Updated: 2022-03-16 10:21