IP SEC VPN Issue

Imran Tahir Lv1Posted 18 Sep 2021 14:35

Hello,

I am reciving this error message while i am going to create the IP Sec VPN --> Basis Settings . Error " File to Obatain Link type"  . I am using firmware 8.0.35.
Some time this error : "Internal Server Error "

Kindly guide me how to resolved this issue

Sanfor Error 1.png
Sanfor Error 2.png

Imran Tahir has solved this question and earned 10 coins.

Posting a reply earns you 2 coins. An accepted reply earns you 20 coins and another 10 coins for replying within 10 minutes. (Expired) What is Coin?

Enter your mobile phone number and company name for better service. Go

Situation:
Problem description:
1. NIC Reversed.
2. IPSEC VPN Error
Assessment:
Technical Severity: Level 3
Findings for Problem 1:
1. Verify the issue, UI will show Eth2 is up when user connect to ETH1. Eth1 and Eth2 are reversed.
2. Verify that currently can reboot the device.
3.Download Sangfor Updater, use Updater to change the NIC sequence.
4. Reboot the device, issue has been solved.
Findings for Problem 2:
1. Verify the issue, user just upgrade the device from 8.0.26 version and previously didn't try on this issue.
2. Try enable VPN service, found that error occur.
3. Access device backend, check on rlog and found that there is no process abnormal restart.
4. Check on port 500 is not listening.
5. Check on sfvpn, found that process is normal.
6. Try restart the process in backend, found that issue still same.
7. Check on update log, found that previous update have a error.
8. Proceed to re-upgrade the firmware again, found that issue still the same.
9. Consult R&D team regarding this issue, after checking found that there is a file abnormal/
10 R&D repaired the file, after that issue has been solved.

Resolution:
Is the issue resolved?: Yes

Suggestion/Conclusion:
1. The root cause of the VPN issue is due to there is a file in backend abnormal. R&D have repaired the file and issue has been solved.
Is this answer helpful?
Imran Tahir Lv1Posted 20 Sep 2021 22:55
  
Dear All,

Issue has been resolved by Sangfor support team.

We really appreciate their effort.They resolved this issue in less time and professionally.

Thanks Sangfor Support Team.
Imran Tahir Lv1Posted 20 Sep 2021 22:56
  
Situation:
Problem description:
1. NIC Reversed.
2. IPSEC VPN Error
Assessment:
Technical Severity: Level 3
Findings for Problem 1:
1. Verify the issue, UI will show Eth2 is up when user connect to ETH1. Eth1 and Eth2 are reversed.
2. Verify that currently can reboot the device.
3.Download Sangfor Updater, use Updater to change the NIC sequence.
4. Reboot the device, issue has been solved.
Findings for Problem 2:
1. Verify the issue, user just upgrade the device from 8.0.26 version and previously didn't try on this issue.
2. Try enable VPN service, found that error occur.
3. Access device backend, check on rlog and found that there is no process abnormal restart.
4. Check on port 500 is not listening.
5. Check on sfvpn, found that process is normal.
6. Try restart the process in backend, found that issue still same.
7. Check on update log, found that previous update have a error.
8. Proceed to re-upgrade the firmware again, found that issue still the same.
9. Consult R&D team regarding this issue, after checking found that there is a file abnormal/
10 R&D repaired the file, after that issue has been solved.

Resolution:
Is the issue resolved?: Yes

Suggestion/Conclusion:
1. The root cause of the VPN issue is due to there is a file in backend abnormal. R&D have repaired the file and issue has been solved.
Shared by Author
Fida_Balti Lv3Posted 03 Nov 2021 13:30
  
Very informative ...
Imran Tahir Lv1Posted 03 Nov 2021 19:48
  
informative

I Can Help:

Change

Moderator on This Board

1
56
3

Started Topics

Followers

Follow

Board Leaders