Installed Easyconnect But Keep Prompting Download Easyconnect

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Issue Description

The user has installed Easyconnect, but when accessing NGAF’s SSLVPN with a browser (IE, Microsoft Edge, Google Chrome), it still shows that the client update failed, please download and install Easyconnect again.

Handling Process

1. The 360 antivirus software and Windows firewall have been disabled, and the re-installation does not work even after installing Easyconnect as an administrator.
2. Use Sangfor helper tool to scan and fix any problem. After the repair, it is still not working.
3. Check the 54530 port of the computer and found the ECAgent.exe process is working.
4. Try to disable these two options from the Internet settings.
5. After disabled it, access NGAF’s SSLVPN again via browser, no more prompt was displayed.


Disable these two options from the Internet settings.
Faisal Posted 28 Aug 2020 08:23
Thank you very much for the information ...
Osama Muhammad Lv3Posted 30 Aug 2020 02:17
Thank you very much
Muhammad Bilal Lv4Posted 08 Sep 2020 16:41
Thanks for the sharing information
Faisal Posted 03 Dec 2020 14:37
Great Info
Ellechar Lv4Posted 15 Jan 2021 09:15
Very nice infoooooooooooooooooooooooo
Faisal Posted 04 Mar 2021 08:05
Very informative …
Faisal Posted 21 May 2021 06:03
Nice guidance ...
Raza Islam Lv3Posted 19 Aug 2022 19:16
Thank you very much for the information.
Raza Islam Lv3Posted 24 Aug 2022 17:53
Nice guidance ...

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Doc ID: 3774
Author: Sangfor_Brando
Updated: 2020-08-17 11:38