Unable To Update Database

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Issue Description

Unable to update database.

Handling Process

1. IAM able to resolve domain name and telnet ports (80).
2. Test server availability of update server in IAM, found that China Telco is available, but upgrade still failed.
3. Try to download file from PC, found that file download being blocked.
4. Capture packets on IAM while IAM updates database. Shows that file download blocked.
5. Verified with user has do blocking on download, ask whether can allow download on IAM.

Root Cause

Unable to update database due to file download being blocked by user’s environment.


After allowed file download for IAM, issue solved.
Faisal Posted 05 Oct 2021 08:10
Thank you very much for the information ...
Newbie613059 Lv1Posted 21 Oct 2021 17:27
Very Good Info
Fida_Balti Lv4Posted 23 Nov 2021 16:26
Nice guidance
faizansami Lv2Posted 19 Jan 2022 13:21
Thank you very much for the information .
Apriyanto Lv5Posted 15 Feb 2022 19:05
thanks for share
Raza Islam Lv3Posted 07 Jul 2022 18:28
Thank you very much for the information.
Raza Islam Lv3Posted 13 Jul 2022 15:52
Thanks for sharing Knowledge.
Raza Islam Lv3Posted 25 Jul 2022 16:08
Nice guidance

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Doc ID: 3666
Author: Sangfor_Brando
Updated: 2021-09-30 11:38