CAPTIVE PORTAL AUTO LOGOUT WITHOUT NOTIFICATION

chelly0208 Lv1Posted 01 Apr 2019 16:56

Hi

We are encountering autologout to the Captive Portal in Sangfor NGAF without notification.

Scenario:
1. Login the user to the Captive Portal, after 10mins the user will not have browsing but can ping to 8.8.8.8.
If you check the Sangfor NGAF Online, the user is online but in the login-logout logs it is already logout.
2. The setup per user is below.

55315ca1d16f6baa4.png


Hoping that some could help us resolve the issue.
Thank you

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Hi Sir/Madam, as this issue required further verification and troubleshooting, kindly drop an email to tech.support@sangfor.com with the following contents for our engineer to provide further assistance.
1. Device.
2. Firmware version.
3. SN/Gateway ID.
4. Description for the issue(with screenshot if possible).
Is this answer helpful?
CTI TF Lv2Posted 15 Apr 2019 09:55
  
Hi Sir/Madam, as this issue required further verification and troubleshooting, kindly drop an email to tech.support@sangfor.com with the following contents for our engineer to provide further assistance.
1. Device.
2. Firmware version.
3. SN/Gateway ID.
4. Description for the issue(with screenshot if possible).

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