Group IT Director

William Yip Posted 15 Mar 2019 17:38

We recently been experienced an intermittent Internet disconnection in the past three days and we have captured the Troubleshooting Logs as follows:

[task0] [app_echo_timeout] [954] send echo request error
[task0] [app_echo_timeout] [169] Dst queue error 2.
[task0] [app_echo_timeout] [926] send echo request error
[task0] [app_echo_timeout] [169] Dst queue error 2.

Could any experts shed us lights?

Our equipment list - NGAF-M5200

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Dear William,
Kindly drop us an email to tech.support@sangfor.com or open case in [url=Dear William,  Kindly drop us an email to tech.support@sangfor.com or open case in http://community.sangfor.com/plugin.php?id=service:case regarding this issue.]http://community.sangfor.com/plugin.php?id=service:case[/url] with the error log snapshot regarding this issue.
We will assign an engineer to follow up in this case.
Is this answer helpful?
CTI SC Lv1Posted 19 Mar 2019 09:32
  
Dear William,
Kindly drop us an email to tech.support@sangfor.com or open case in [url=Dear William,  Kindly drop us an email to tech.support@sangfor.com or open case in http://community.sangfor.com/plugin.php?id=service:case regarding this issue.]http://community.sangfor.com/plugin.php?id=service:case[/url] with the error log snapshot regarding this issue.
We will assign an engineer to follow up in this case.
William Yip Posted 21 Mar 2019 09:33
  
Case ID: ##201903120007##

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