How can I reset ngaf to factory settings using a crossover cable (model M5300)?

Newbie919360 Lv1Posted 2024-Aug-08 11:46

Sorry, I'm a newbie, and I must have made a mistake when setting up ngaf. I can't get into the Web UI via the manage port and Firmware Update anymore, although I know that the device is online and working, I just can't connect to it. I tried resetting the settings using a crossover cable... but it didn't work
Maybe I'm doing something wrong? Is this even possible?
Sorry for my poor English language.

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Hi bro, if all the above solutions provided by other peers don't work, it is suggested to contact Sangfor local support team to help you or send an email to tech.support@sangfor.com for help.
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Newbie517762 Lv5Posted 2024-Aug-09 11:15
  
HiHi,

Please refer to the attached file for a guide on restoring and resetting the password for NGAF.

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Zonger Lv5Posted 2024-Aug-10 02:14
  
If you're unable to access the NGAF (Next-Generation Application Firewall) Web UI via the manage port and firmware update, despite the device being online, you may have misconfigured network settings or IP address details. Ensure that your PC's IP address is correctly set within the same subnet as the NGAF's management interface. Also, verify that the manage port settings on both the device and your PC match and that no firewall or security software on your PC is blocking the connection. If resetting with a crossover cable didn't work, try connecting the device to a standard switch or router, and check if you can access the management interface.
rani Posted 2024-Aug-10 19:42
  
In the event that the device is online but you are unable to access the NGAF (Next-Generation Application Firewall) Web UI through the manage port or firmware update, it is possible that your network configuration or IP address information is incorrect. Make that the IP address on your PC is correctly configured to reside within the same subnet as the administration interface of the NGAF. Additionally, make sure that the manage port settings on your PC and the device match and that your PC's firewall or security software isn't obstructing the connection. Try connecting the device to a regular switch or router and see if you can reach the management interface if using a crossover cable to reset it didn't work.

CLELUQMAN Lv4Posted 2024-Aug-12 09:15
  
Hi,
U mention the device is online and working.
Can u access to the web UI using the gateway ip? try connect from other port beside the management port
admin Posted 2024-Aug-13 11:52
  
Hi bro, if all the above solutions provided by other peers don't work, it is suggested to contact Sangfor local support team to help you or send an email to tech.support@sangfor.com for help.

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