Can't access the Sangfor NGAF 8.0.47 Web access

Newbie919360 Lv1Posted 2024-Aug-08 11:19

Hi, I am completely new to this device.
First I try to configure NAT and network settings. But I am wrong and now I can't access NGAF Web UI and I can't even ping the device, which means it is not connected (even though I know it is online via ip scanner).
I just want to reset all my settings to default so I can access the web admin. So is there a way to do a full reset to default without having to connect to the network?

P.S. I have already tried resetting the password via a flash drive and resetting to factory settings via a cross cable, nothing helped... (and there is no reset button on the device)
Thanks in advance!

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(In reply to Newbie919360)
Hello, To quickly solve your issue, may I suggest contacting your local Sangfor team for assistance.
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Newbie517762 Lv5Posted 2024-Aug-09 11:18
  
HiHi,

Please refer to the attached file for a guide on restoring and resetting the password for NGAF.

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rohmattullah Lv1Posted 2024-Aug-09 19:09
  
Try connect to laptop/computer to port NGAF Manage (eth0) and then set the computer IP Address to 10.251.251.0/24.

Next step, try to connect 10.251.251.251 and try to Restore Config NGAF Default.


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