Neural-X Unknown Threat Update - Connection Error 20

blazed01 Lv1Posted 16 Oct 2023 08:07

Status: Loading failed due to network connection error.

Any suggestion can find the solution these problem? Thank you

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Hi,

Kindly refer to the provided link for a comprehensive list of domain names and ports utilized by Sangfor NGAF to connect with the Sangfor server.

Please confirm the seamless functioning of these domain and port connections. Thank you.

Is this answer helpful?
Zonger Lv4Posted 20 Oct 2023 04:44
  
It seems like you're encountering a "Neural-X Unknown Threat Update - Connection Error" issue. This might be related to a security software or network issue. To resolve it, you can consider the following steps:

Check Your Internet Connection: Make sure your internet connection is stable and working. A poor or unstable connection can cause update errors.

Firewall or Antivirus: Your firewall or antivirus software might be blocking the connection to the Neural-X threat database. Check the settings in your security software to ensure it's not blocking these updates.

Proxy Settings: If you're in a corporate network, there might be proxy settings that are preventing the connection. Check your network settings and proxy configurations.

Check Neural-X Status: Sometimes, the issue might be on the Neural-X server side. Check if they have any ongoing outages or maintenance that could be causing the connection error.

Update Your Security Software: If you're using security software that relies on Neural-X threat updates, ensure that your security software is up to date. Outdated software can sometimes lead to connection issues.

Happpy Lv3Posted 18 Oct 2023 11:55
  
Please allow all the necessary port on the firewall.
Fuji12 Lv3Posted 18 Oct 2023 11:54
  
Verify your firewall settings to ensure that Neural-X has the necessary permissions for network access and consider adding the application to your whitelist if needed. If your network uses a proxy server, confirm the settings are correct. Additionally, double-check your DNS configurations, and if applicable, consider switching to Google's public DNS servers. Restarting your router and device can sometimes fix temporary network issues.
RegiBoy Lv5Posted 18 Oct 2023 11:54
  
The Neural-X Unknown Threat Update - Connection Error in Sangfor is an error message that can occur when Sangfor's Neural-X threat intelligence service is unable to connect to the Sangfor cloud. This can happen for a number of reasons, such as a network outage, a problem with the Sangfor cloud service, or a misconfiguration of the Sangfor device.
Carem Lv2Posted 18 Oct 2023 11:52
  
The error message "Neural-X Unknown Threat Update - Connection Error. Status: Loading failed due to network connection error" is an indicator of a connectivity problem with Neural-X's threat database. To resolve this, start by verifying the stability of your device's internet connection and ensuring that other applications can access the internet without any difficulties. Check your firewall settings to confirm that Neural-X has the necessary permissions for network access, and consider adding the application to your firewall's whitelist if it's not already there. If your network relies on a proxy server, double-check the settings for accuracy. Additionally, review your DNS configurations, and if applicable, consider switching to Google's public DNS servers.
soneosansan Lv3Posted 18 Oct 2023 11:51
  
Check your firewall settings to make certain that Neural-X has the necessary permissions for network access, and consider adding the application to your whitelist if it's not already there. If your network relies on a proxy server, validate the accuracy of the settings. Additionally, review your DNS configurations, and if relevant, consider switching to Google's public DNS servers. In some instances, restarting your router and device can resolve temporary network glitches. Keeping your operating system and Neural-X application up to date is essential, as outdated software can create compatibility issues. If the problem persists, it's recommended to contact Neural-X's support team or the relevant software support for personalized assistance. If you suspect malware, conduct a thorough security scan using a trusted antivirus program and promptly disconnect the affected device from the network.
LucyHeart Lv3Posted 18 Oct 2023 11:51
  
The error message "Neural-X Unknown Threat Update - Connection Error. Status: Loading failed due to network connection error" signals a connectivity issue with Neural-X's threat database. To address this, begin by inspecting your device's internet connection for stability and ensuring that other applications can access the internet without any problems.
babeshuka Lv3Posted 18 Oct 2023 11:50
  
Keeping your operating system and Neural-X application up to date is vital, as outdated software can lead to compatibility issues. If the problem persists, it's advisable to get in touch with Neural-X's support team or the relevant software support for personalized guidance. In case you suspect malware, initiate a thorough security scan using a trusted antivirus program and promptly disconnect the affected device from the network.
damulagski Lv3Posted 18 Oct 2023 11:49
  
Error. Status: Loading failed due to network connection error," it signifies that your system is facing challenges connecting to Neural-X's threat database. To troubleshoot, begin by examining the stability of your device's internet connection and ensuring that other applications can access the internet without any hindrance. It's crucial to verify your firewall settings to grant Neural-X the necessary network access permissions, and you might need to add the application to your whitelist if it's not there. If your network employs a proxy server, double-check the settings for accuracy. Moreover, review your DNS configurations, and if applicable, consider using Google's public DNS servers. In certain cases, restarting your router and device can resolve temporary network glitches.
Rica Cortez Lv2Posted 18 Oct 2023 11:49
  
Don't forget to keep your operating system and Neural-X application up to date, as outdated software can cause compatibility issues. If the problem persists, reach out to Neural-X's support team or the software provider for customized assistance. If you suspect malware, run a comprehensive security scan using a reputable antivirus program and disconnect the affected device from the network immediately.

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