The error message "Start operation failed. Image file of virtual disk (1) cannot be accessed" indicates that the Sangfor HCI is unable to locate the virtual disk file required to power on the affected VMs. This situation likely arises due to the power problem impacting the storage network or the virtual disk itself.

Here are some immediate troubleshooting steps you can attempt before waiting for support:

1. Check SAN Connectivity:

    Verify if the storage area network (SAN) is functioning correctly. This involves ensuring proper connectivity between the HCI nodes and the storage devices.
    Use the Sangfor HCI management console to check the health status of the SAN and storage pool.

2. Inspect Virtual Disk Status:

    Access the Sangfor HCI management console and navigate to the storage section.
    Locate the specific virtual disk (disk 1) mentioned in the error message and check its status.
    Look for any errors or inconsistencies reported for the virtual disk.

3. Restart Sangfor HCI Services:

    In some cases, restarting the Sangfor HCI services can help resolve temporary glitches that might prevent VM startup.
    Refer to the Sangfor HCI documentation (https://www.sangfor.com/downloads/sangfor-hci-user-manual) for the specific procedure to restart the required services.

Important Note:

    Data Recovery Procedures: While attempting these initial steps, avoid making any modifications to the virtual disk or storage configuration unless explicitly instructed by Sangfor support. Data recovery procedures might be necessary if the issue persists.

The error message "Start operation failed. Image file of virtual disk (1) cannot be accessed" indicates that the Sangfor HCI is unable to locate the virtual disk file required to power on the affected VMs. This situation likely arises due to the power problem impacting the storage network or the virtual disk itself.

Here are some immediate troubleshooting steps you can attempt before waiting for support:

1. Check SAN Connectivity:

    Verify if the storage area network (SAN) is functioning correctly. This involves ensuring proper connectivity between the HCI nodes and the storage devices.
    Use the Sangfor HCI management console to check the health status of the SAN and storage pool.

2. Inspect Virtual Disk Status:

    Access the Sangfor HCI management console and navigate to the storage section.
    Locate the specific virtual disk (disk 1) mentioned in the error message and check its status.
    Look for any errors or inconsistencies reported for the virtual disk.

3. Restart Sangfor HCI Services:

    In some cases, restarting the Sangfor HCI services can help resolve temporary glitches that might prevent VM startup.
    Refer to the Sangfor HCI documentation (https://www.sangfor.com/downloads/sangfor-hci-user-manual) for the specific procedure to restart the required services.

Important Note:

    Data Recovery Procedures: While attempting these initial steps, avoid making any modifications to the virtual disk or storage configuration unless explicitly instructed by Sangfor support. Data recovery procedures might be necessary if the issue persists.