Unable to add VPN Local User

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Issue Description

Customer feedback they not able to add Sangfor VPN Local User, there is no Add user button on Web UI.

Error/Warning Information

6365362c6ab995dbee.png

Handling Process

1. Check is the user join BBC or Platform-X or not.
2. Found that the device have joined to BBC.
3. Request to change the configuration from the BBC, after that able to add user.

Root Cause

The device have joined to the BBC, Local User, VPN Connection, Local Subnet, SD-WAN Path Selection will not able to modify.
5508962c6aba34c44d.png

Solution

1. Push the configuration from BBC.
2. If user didn't use BBC to push configuration, can exit BBC so that user cxan direct modify the configuration.
jetjetd Lv5Posted 08 Jul 2022 14:58
  
very useful content. thanks for sharing.
regidorreyes Lv4Posted 11 Jul 2022 08:25
  
good for future reference and informative also
Raza Islam Lv3Posted 18 Jul 2022 20:51
  
Thank you very much for the information.
Naghmana Lv1Posted 19 Aug 2022 19:44
  
Thank you for your information
Faisal P Lv8Posted 14 Sep 2022 08:14
  
Thank you very much for the information ...
Faisal P Lv8Posted 14 Sep 2022 08:15
  
Nice article ...
Faisal P Lv8Posted 14 Sep 2022 08:15
  
Great info ...
Faisal P Lv8Posted 14 Sep 2022 08:15
  
Very informative ...
Faisal P Lv8Posted 14 Sep 2022 08:16
  
Nice guidance ...

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Doc ID: 6368
Author: KY
Updated: 2022-07-07 17:47
Version: