firmware updater

zmulles Lv1Posted 05 May 2022 13:25

Last edited by zmulles 05 May 2022 13:29.

Last edited by zmulles 05 May 2022 13:28.

Last edited by zmulles 05 May 2022 13:26.

Good day erveryone , I have been trying to reset my ngaf , I have downloaded firmware updater ,But this what i got
6954862735fe8f3fda.png any suggestions? and information are very much appreciated thanks,,

90970627360c6e6390.png

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Last edited by rivsy 12 May 2022 10:46.

It is recommended when upgrading firmware that you update it 1 version higher not 2 to 3 version higher (example if your firmware is version 6, then you want to upgrade to version 8, you must upgrade to version 7 first before going to version 8).  

And check the following condition if meet:
1. Check if the upgrade license is valid
2. Check if the NGAF deployed in HA (High Availability mode) is disabled (enable this after upgrade)
3. Check if the custom patch or KB patch installed on the NGAF
4. Check if the NGAF hardware can support the firmware
5. Check in the Sync Options if the synchronization is disable
Is this answer helpful?
rivsy Lv3Posted 11 May 2022 15:18
  
Last edited by rivsy 12 May 2022 10:46.

It is recommended when upgrading firmware that you update it 1 version higher not 2 to 3 version higher (example if your firmware is version 6, then you want to upgrade to version 8, you must upgrade to version 7 first before going to version 8).  

And check the following condition if meet:
1. Check if the upgrade license is valid
2. Check if the NGAF deployed in HA (High Availability mode) is disabled (enable this after upgrade)
3. Check if the custom patch or KB patch installed on the NGAF
4. Check if the NGAF hardware can support the firmware
5. Check in the Sync Options if the synchronization is disable
Liew Lv2Posted 13 May 2022 11:18
  
Good day! If you are connecting to 10.251.251.251, kindly go to NGAF web UI zone module, assign the management interface into one zone, and enable SSH for that zone. Furthermore, kindly ensure the keyin password is the correct admin password.
Osama Muhammad Lv3Posted 16 May 2022 23:01
  
zmulles,

You have to enable ssh first on the interface you want to connect it for.
zmulles Lv1Posted 17 May 2022 08:46
  
thank you all for the infos and keypoints, i can now access my ngaf , after running the updater and resetting the unit ,I tried to open the web UI to a different browser and it showed the login page, maybe there is conflict with my google chrome... Thanks again
Imran Tahir Lv3Posted 18 May 2022 10:51
  

informative
Imran Tahir Lv3Posted 19 May 2022 12:44
  
Enable ssh fist then give the right to user factort level

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