Unable to access VM usingVDI Client

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Issue Description

Unable to access VM using VDI Client, it will stuck on Requesting for virtual desktop resource

Error/Warning Information

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Handling Process

1. Check the connection, found that the computer can ping and telnet VDC port 443 normally.

2. Try to log in again and find that the problem is still the same.

3. Check the system log and find that there is a log showing that the VMP password is wrong after logging in again.
9662360645d090371f.png

4. Check the configuration and find that the VMP password is incorrect and the VDC cannot be connected to the VMP.

5. On VDC, go to VDI Option > Virtualization Platform > VMP then choose the VMP and click on Edit button to change the password. After enter new password, can click on Test Connectivity to test the connectivity.
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6. Re-login and find that you can log in to the virtual machine normally.

Root Cause

The VMP password configure on VDC are incorrect.

Solution

Change the VMP password on VDC configuration.


Faisal Lv8Posted 22 May 2021 05:21
  
Thank you very much for the information ...
Faisal Lv8Posted 22 May 2021 05:22
  
Nice article ...
Faisal Lv8Posted 22 May 2021 05:22
  
Great info ...
Faisal Lv8Posted 22 May 2021 05:23
  
Very informative ...
Faisal Lv8Posted 22 May 2021 05:23
  
Nice guidance ...
faizansami Lv2Posted 07 Jan 2022 17:08
  

Nice guidance
Raza Islam Lv3Posted 26 Jul 2022 15:48
  
Thank you very much for the information.
Raza Islam Lv3Posted 29 Jul 2022 15:58
  
Thank you very much for the information

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Doc ID: 4472
Author: KY
Updated: 2021-03-31 19:48
Version: