NGAF unable to create SSL VPN resource

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Issue Description

Customer found that unable to add, delete and edit resources.

Error/Warning Information

The button become grey, so that unable to click.

Handling Process

1. Check on the account, found that using the admin account.
2. Check customer environment, the device in HA environment and the device status is Active.
3. Access peer device, check on the status is normal which is standby.
4. Check on standby device, found that it also unable to add, delete and edit.
5. Go back to active device, then go to System > High Availability > Sync Options and disable the Synchronization.
6. After disabled the Synchronization, refresh the page and found that it back to normal which able to click on the button.
7. Enable back the Synchronization.

Root Cause

The root cause of this issue is due to the configuration synchronization status is abnormal, caused and both sides become standby controller.


Disable the Synchronization and re-enable it will renegotiation status of synchronization.
Faisal Lv8Posted 18 Oct 2020 14:53
Thank you very much for the information ...
Faisal Lv8Posted 05 Nov 2020 08:15
Nice article ...
Faisal Lv8Posted 05 Nov 2020 08:16
Nice article ...
Faisal Lv8Posted 02 Dec 2020 12:24
Great Info
Ellechar Lv4Posted 11 Jan 2021 09:46
Very Nice Information
Faisal Lv8Posted 03 Mar 2021 09:17
Very informative …
Faisal Lv8Posted 21 May 2021 05:57
Nice guidance ...
Raza Islam Lv3Posted 17 Aug 2022 13:08
Very informative.
Raza Islam Lv3Posted 22 Aug 2022 16:10
Thank you very much for the information.

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Doc ID: 3946
Author: Newbie280530
Updated: 2020-09-24 11:09