Microsoft Office - Sign-in

Jeric Turga Lv1Posted 16 Jul 2020 13:58

Hello everyone, I'm beginner here in NGAF version of SANGFOR,
I'm having trouble whe signing in to Micrsoft Office accounts, like Outlook, Word ,OneDrive and Excel on desktop.

I need to sign-in to excel, word, onedrive, to sync our files.
89695f0feb7094816.png

But when i sign in- It says

109245f0feb83a4253.png

Although i have internet connection.

And one thing that i noticed, i have internet connection but when i check the settings on Control Panel i saw this:
719385f0fec4a5a781.png

maybe this one effects the Microsoft Office sign-in issues.
Please help me

Thank youu!!
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Last edited by Sami 22 Jul 2020 05:02.

Dear Jeric,

Have a pleasant day.
Please do look for following things while troubleshooting any issue of this kind:

1. Make sure traffic is passing through NGAF.
2. Go to Systems--> Troubleshooting-->Add your PC IP--> start Packet Drop list-->If you find any packet going towards outlook is dropped go to the policy and allow following APP(App Control)/URL(Content Security).
3. Usually Outlook use Microsoft Data located under App Control Category SSL . Allow it for seamless Microsoft Applications experience.
4. If above things doesn't resolve your issue, please open support case we will help you to resolve it.

Thanks and Best Regards.
Is this answer helpful?
Osama Muhammad Lv2Posted 16 Jul 2020 14:56
  
Check whether this is in default group, or it has properly dns configured.
Sami Lv1Posted 22 Jul 2020 04:59
  
Last edited by Sami 22 Jul 2020 05:02.

Dear Jeric,

Have a pleasant day.
Please do look for following things while troubleshooting any issue of this kind:

1. Make sure traffic is passing through NGAF.
2. Go to Systems--> Troubleshooting-->Add your PC IP--> start Packet Drop list-->If you find any packet going towards outlook is dropped go to the policy and allow following APP(App Control)/URL(Content Security).
3. Usually Outlook use Microsoft Data located under App Control Category SSL . Allow it for seamless Microsoft Applications experience.
4. If above things doesn't resolve your issue, please open support case we will help you to resolve it.

Thanks and Best Regards.

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