IAM5100 Firmware upgrade from 12.0.26 to 12.0.42

Ting Chan Lv1Posted 18 May 2020 12:08

Good morning, I try to upgrade our device firmware from 12.0.26 to 12.0.42 but failed.
Your technical support said that maybe caused by the antivirus blocked, but I try to uninstall and upgrade again, but still failed.
I checked in technical support console in Sangfor firmware updater, message prompt to me is "Failed to obtain Internet time ". Would you please provide the solution for me to solve it?

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Newbie280530 Lv3Posted 18 May 2020 12:43
  
This issue mostly is the PC issue, you need to make sure you PC able to connect to Internet or you may try to use another PC to perform firmware update.

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