Neural-X Unknown Threat Update - Connection Error 20

Status: Loading failed due to network connection error.

Any suggestion can find the solution these problem? Thank you

Hi,

Kindly refer to the provided link for a comprehensive list of domain names and ports utilized by Sangfor NGAF to connect with the Sangfor server.

Please confirm the seamless functioning of these domain and port connections. Thank you.

Link: https://knowledgebase.sangfor.com/detailPage?articleData=%7B%22articleType%22%3A1,%22articleId%22%3A%22d068265575c1430e85749274ecfa1ff9%22,%22keyword%22%3A%22%22%7D

The error message "Neural-X Unknown Threat Update - Connection Error. Status: Loading failed due to network connection error" suggests a problem with your system's ability to connect to Neural-X's threat database. To resolve this, begin by checking your device's internet connection for stability and ensuring that other applications can access the internet without issues. Verify firewall settings to guarantee Neural-X has permission to connect and consider whitelisting the application if necessary. If your network requires a proxy server, confirm the settings are accurate. Additionally, double-check your DNS configurations and, if applicable, try using Google's public DNS servers. Restarting your router and device can sometimes resolve temporary network glitches. Keep your operating system and Neural-X application up-to-date, as outdated software can lead to compatibility problems. If the issue persists, contacting Neural-X's support team or the relevant software support is advisable for specific guidance tailored to your situation. In case of suspected malware, perform a thorough security scan using trusted antivirus software and disconnect the affected device from the network promptly.

verify that ports 80 and 443 are allowed so Sangfor NGAF can communicate to Sangfor servers. make sure that port 53 is allowed as well so devices can connect to DNS server for DNS resolution

The Neural-X Unknown Threat Update - Connection Error in Sangfor is an error message that can occur when Sangfor's Neural-X threat intelligence service is unable to connect to the Sangfor cloud. This can happen for a number of reasons, such as a network outage, a problem with the Sangfor cloud service, or a misconfiguration of the Sangfor device.

If you see this error message, you should first check to make sure that your network connection is working properly. If you are able to connect to other websites and services, then the problem is likely with the Sangfor cloud service or the Sangfor device itself.

To troubleshoot the problem, you can try the following:

    Restart the Sangfor device.
    Check the Sangfor device's configuration to make sure that the Neural-X threat intelligence service is enabled and that the correct connection parameters are configured.
    Contact Sangfor support for assistance.

Here are some additional tips for troubleshooting Neural-X Unknown Threat Update - Connection Error in Sangfor:

    Make sure that the Sangfor device has a valid internet connection.
    Make sure that the Sangfor device's firewall is not blocking the connection to the Sangfor cloud service.
    Make sure that the Sangfor device's clock is synchronized with the Sangfor cloud service.
    Make sure that the Sangfor device's DNS settings are correct.

The error message "Neural-X Unknown Threat Update - Connection Error. Status: Loading failed due to network connection error" indicates an issue with connecting to Neural-X's threat database. To resolve this, start by checking your device's internet connection for stability and ensure that other applications can access the internet without problems.

Verify your firewall settings to ensure that Neural-X has the necessary permissions for network access and consider adding the application to your whitelist if needed. If your network uses a proxy server, confirm the settings are correct. Additionally, double-check your DNS configurations, and if applicable, consider switching to Google's public DNS servers. Restarting your router and device can sometimes fix temporary network issues.

Don't forget to keep your operating system and Neural-X application up to date, as outdated software can cause compatibility issues. If the problem persists, reach out to Neural-X's support team or the software provider for customized assistance. If you suspect malware, run a comprehensive security scan using a reputable antivirus program and disconnect the affected device from the network immediately.

Error. Status: Loading failed due to network connection error," it signifies that your system is facing challenges connecting to Neural-X's threat database. To troubleshoot, begin by examining the stability of your device's internet connection and ensuring that other applications can access the internet without any hindrance. It's crucial to verify your firewall settings to grant Neural-X the necessary network access permissions, and you might need to add the application to your whitelist if it's not there. If your network employs a proxy server, double-check the settings for accuracy. Moreover, review your DNS configurations, and if applicable, consider using Google's public DNS servers. In certain cases, restarting your router and device can resolve temporary network glitches.

Keeping your operating system and Neural-X application up to date is vital, as outdated software can lead to compatibility issues. If the problem persists, it's advisable to get in touch with Neural-X's support team or the relevant software support for personalized guidance. In case you suspect malware, initiate a thorough security scan using a trusted antivirus program and promptly disconnect the affected device from the network.