Faisal P Posted 01 Nov 2022 12:30
  
Users synchronized to the IAM by using the automatic synchronization function on the user management page.
Luih Miranda Lv3Posted 02 Nov 2022 08:25
  
Please make a firmware upgrade.
Deorwine Lv2Posted 03 Nov 2022 11:04
  
Try to firmware upgrade
kmrnliaqat Lv3Posted 05 Nov 2022 17:11
  
Version need to update
Brooker Lv3Posted 07 Nov 2022 08:38
  
The firmware needs to be updated
CTI_JianJie Lv2Posted 07 Nov 2022 16:17
  
Last edited by CTI_JianJie 07 Nov 2022 16:19.

There is 3 common root cause causing certain AD users to be unable to synchronize with Sangfor IAG online user:
1. Check if there are any local users available, if yes, it will not sync again as the AD users
2. Check the authentication policy if the target object is the user.
3. Check on the AD user group, Sangfor IAG got limited on the maximum nested AD user group that can synchronize.
If you need further assistance, please do not hesitate to contact sangfor support team via email tech.support@sangfor.com

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