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    <title>Sangfor Community - Onboarding Guides</title>
    <link>https://community.sangfor.com/forum.php?mod=forumdisplay&amp;fid=164</link>
    <description>Latest 20 threads of Onboarding Guides</description>
    <copyright>Copyright(C) Sangfor Community</copyright>
    <generator>Discuz! Board by Comsenz Inc.</generator>
    <lastBuildDate>Sat, 25 Jul 2026 04:12:49 +0000</lastBuildDate>
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      <title>Sangfor Community</title>
      <link>https://community.sangfor.com/</link>
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    <item>
      <title>How to Get Technical Support from AI Chatbot (Solvia)?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11783</link>
      <description><![CDATA[Solvia, the Sangfor AI-powered Chatbot, comprises over 35,000 question-and-answer entries and more than 17,000 technical documents.
When you are logged in to the Sangfor Community, you can see the icon on the homepage.
Here are some tips for you to l ..]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Thu, 26 Mar 2026 03:44:24 +0000</pubDate>
    </item>
    <item>
      <title>How to Log in to Sangfor Knowledge Base</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11759</link>
      <description><![CDATA[]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Tue, 17 Mar 2026 08:36:39 +0000</pubDate>
    </item>
    <item>
      <title>New Sangfor library speeds up your daily troubleshooting and project delivery with greater efficiency.</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11680</link>
      <description><![CDATA[Dear forum members,

Sangfor has released a new technical documents library (\&quot;Sangfor Support\&quot;) to improve your efficiency and experience not only in project delivery but also in resolving problems.

1. Key Improvements]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Thu, 22 Jan 2026 07:52:55 +0000</pubDate>
    </item>
    <item>
      <title>How do I reset or change my Sangfor forum password?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11638</link>
      <description><![CDATA[Hi everyone!I’m having trouble updating my password on the Sangfor community and wasn’t sure how the process works. I tried going to the password settings page, but I’m not confident I did it correctly.Here is the page I used to try to change it:
 ...]]></description>
      <category>Onboarding Guides</category>
      <author>Newbie673761</author>
      <pubDate>Sat, 27 Dec 2025 16:18:09 +0000</pubDate>
    </item>
    <item>
      <title>The Differences Between Community, Knowledge Base, and New Sangfor Support</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11636</link>
      <description><![CDATA[]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Fri, 26 Dec 2025 06:09:25 +0000</pubDate>
    </item>
    <item>
      <title>How to Verify Community Account as“Sangfor Staff Member”?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11625</link>
      <description><![CDATA[In this guide, we will introduce how to upgrade or add your account as a “Sangfor Staff Member” by yourself.  Step 1. Click Log In in the navigation bar on the community\'s homepage.
Step 2. You will be directed to a login page with various login me ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Mon, 22 Dec 2025 02:50:35 +0000</pubDate>
    </item>
    <item>
      <title>Platform-X Configuration Guide for Microsoft Entra ID (Azure AD)</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11569</link>
      <description><![CDATA[This article describes how to configure login to Platform-X using the enterprise identity provider Azure AD via the OIDC protocol.
Step 1: Create an Azure AD application1.  Create a new application.
a.  Go to Microsoft Azure, enter \&quot;Manage Microsoft  .]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Thu, 20 Nov 2025 02:15:45 +0000</pubDate>
    </item>
    <item>
      <title>License</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11553</link>
      <description><![CDATA[Hi, I\'d like to check if it\'s possible for the end user to activate the license independently. I noticed a note on the firewall page stating that activation requires contacting the device supplier. I\'ve already reached out to Sangfor support, and the .]]></description>
      <category>Onboarding Guides</category>
      <author>Newbie447478</author>
      <pubDate>Tue, 11 Nov 2025 04:31:22 +0000</pubDate>
    </item>
    <item>
      <title>How do Sangfor staff get the &quot;Sangfor Employee&quot; certificate without registration?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=11067</link>
      <description><![CDATA[In this post, we will introduce how to get the Sangfor Employee certificate without registration a new account in the community. This guide is only for Sangfor staff.[/backcolor]
[/backcolor]
[/backcolor]Step 1: Access Sangfor Community
Visit the San .]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Tue, 06 May 2025 10:06:11 +0000</pubDate>
    </item>
    <item>
      <title>How to check the new post notification? (for moderators)</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10976</link>
      <description><![CDATA[]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Thu, 20 Mar 2025 01:31:26 +0000</pubDate>
    </item>
    <item>
      <title>Welcome to Sangfor Community! Discover Key Resources Just for You!</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10738</link>
      <description><![CDATA[Dear Forum member, 
Welcome aboard the Sangfor Community! We are thrilled to have you with us. To get you started on your exciting journey, we\'ve compiled a comprehensive learning path for newcomers, covering account upgrades, training and certifica ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Tue, 19 Nov 2024 06:54:54 +0000</pubDate>
    </item>
    <item>
      <title>Moderator | How to check the new post notice in the community</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10510</link>
      <description><![CDATA[]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Tue, 03 Sep 2024 10:24:56 +0000</pubDate>
    </item>
    <item>
      <title>All-in-One Guides on New Partner Verification and Exam System</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10316</link>
      <description><![CDATA[Dear member,  I want to inform you of some important updates to our Partner Verification and Certification Exam system designed to enhance the user experience of booking and taking exams. The key changes are as follows:Remark: if Sangfor employees w ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Wed, 17 Jul 2024 02:27:33 +0000</pubDate>
    </item>
    <item>
      <title>Accounts | How do Sangfor employees join certification exams and study online courses</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10251</link>
      <description><![CDATA[]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Mon, 01 Jul 2024 03:09:22 +0000</pubDate>
    </item>
    <item>
      <title>How to Update Your Device License on Sangfor Support Portal?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10200</link>
      <description><![CDATA[After Sangfor Support Portal detects a new order for the device, the device\'s status will change to To be Updated.1. Online Update  If the device is connected to the internet and enabling Auto Activation, then the device will automatically download a ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Fri, 07 Jun 2024 08:35:54 +0000</pubDate>
    </item>
    <item>
      <title>How to Activate Your Device on Sangfor Support Portal?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10199</link>
      <description><![CDATA[Auto Activation is not available for virtual devices on the first activation. You have to activate it offline. Click Save if the information is correct and your device is added successfully. You can view the added asset on My Assets List.   
1.1   On ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Fri, 07 Jun 2024 08:21:37 +0000</pubDate>
    </item>
    <item>
      <title>How to Add Your Assets on Sangfor Support Portal?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=10198</link>
      <description><![CDATA[After customers register an account on the Sangfor Support Portal, they can add their assets to the portal.Step 1. Navigate to Assets &gt; My Assets List, then click the Add Asset.
You should check the Authorized Company first. The company name may be d ...]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Fri, 07 Jun 2024 08:11:11 +0000</pubDate>
    </item>
    <item>
      <title>As a newcomer, how to get familiar with community quickly?</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=8543</link>
      <description><![CDATA[1. Learn the Community Rules and Norms: 
Start by learning the rules and norms of the community. Usually, there are rules that community members must follow. Make sure you understand and respect those rules.
2. Greet and Introduce Yourself: 
Help yo ..]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Jojo</author>
      <pubDate>Wed, 17 May 2023 06:45:12 +0000</pubDate>
    </item>
    <item>
      <title>Comprehensive User Guides for Exploring Community.</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=7805</link>
      <description><![CDATA[Dear members,[/backcolor]
[/backcolor]We have recently updated and supplemented the community user guides. We greatly recommend that you click on the content and read it. These instructions will make it much easier and more efficient for you to use t ...]]></description>
      <category>Onboarding Guides</category>
      <author>Karla Hong</author>
      <pubDate>Mon, 12 Dec 2022 08:23:08 +0000</pubDate>
    </item>
    <item>
      <title>[Must Read] Community Guidelines</title>
      <link>https://community.sangfor.com/forum.php?mod=viewthread&amp;tid=3876</link>
      <description><![CDATA[Sangfor Community Guidelines

Welcome to Sangfor Community! We are thrilled to give you a warm welcome to this space. 
Our mission is to provide instant and professional technical support, helpful technical documentation, and video sources to all of ..]]></description>
      <category>Onboarding Guides</category>
      <author>Sangfor Elsa</author>
      <pubDate>Sat, 05 Sep 2020 07:51:41 +0000</pubDate>
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