zarimey Posted 18 Aug 2022 13:46

Error : Failed to convert configuration creator. When join BBC

I have problem when i want to join bbc. Just upgrade NGAF from 8.0.23 - 8.0.26 - now 8.0.47

NGAF Version 8.0.47BBC Version : CM2.5.26

Message test : Successful
Thanks in advance

Imran Tahir Posted 22 Aug 2022 12:32

No idea please little bit more elaborate your question

Pat Posted 22 Aug 2022 13:29

You said you have a problem with your bbc and provided information which has message test of successful. Please specify more of your problem.

rivsy Posted 22 Aug 2022 13:32

Last edited by rivsy 24 Aug 2022 11:19.

Can you please elaborate the issue/problem that you encounter. Or just restart the NGAF and do restore of configuration

kmrnliaqat Posted 22 Aug 2022 13:52

Please elaborate the issue

jetjetd Posted 22 Aug 2022 23:53

Kindly check your BBC version if its upgradeable also. Thank you.

RegiBoy Posted 23 Aug 2022 09:28

Please thoroughly check the compatible version of BBC for the integration

jpbaltazar Posted 23 Aug 2022 12:52

Before upgrading any firmware, the golden rule is you must backup first so that if anything happens to your appliance you may revert back to a working state. After reverting to the old/working state you may try now BBC configuration creator to prove that the latest version has something to do with it.

JamesMee Posted 24 Aug 2022 08:58

You can downgrade one firmware down with the stable configuration

Dohan4U Posted 24 Aug 2022 11:17

You can return to the last well known good configuration of fimware

zarimey Posted 25 Aug 2022 11:21

Problem solved after do factory reset then re-join BBC. But need to go on-site to reset.

Thanks All
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