False Malware Detection

Newbie742886 Posted 07 Jul 2020 21:09

Last edited by Newbie742886 09 Jul 2020 06:39.

VirusTotal.com is reporting our VPN software contains malware. This is a false detection.
Sangfor is the only engine detecting this file:
Here is a link to the file:

but I don't see "User > Feedback" near the corner of the page.
Any assistance would be appreciated. Thank you.

Newbie280530 has solved this question and earned 10 coins.

Posting a reply earns you 2 coins. An accepted reply earns you 20 coins and another 10 coins for replying within 10 minutes. (Expired) What is Coin?

Enter your mobile phone number and company name for better service. Go

For false detection issue, you will need to submit feed back to https://wiki.sec.sangfor.com.cn/login.html?lang=EN-US so that will have corresponding staff to check on the result. After you login to wiki, you should able see the User button on top right corner as screenshot below:
635415f1112b624257.png
You may try to decrease Zoom on your browser to check whether got the button or not.
Is this answer helpful?
Newbie280530 Lv3Posted 17 Jul 2020 10:54
  
For false detection issue, you will need to submit feed back to https://wiki.sec.sangfor.com.cn/login.html?lang=EN-US so that will have corresponding staff to check on the result. After you login to wiki, you should able see the User button on top right corner as screenshot below:
635415f1112b624257.png
You may try to decrease Zoom on your browser to check whether got the button or not.
Faisal Posted 09 Sep 2020 20:13
  
Try to reboot the computer (to refresh it) ...

I Can Help:

Change

Moderator on This Board

3
9
0

Started Topics

Followers

Follow

Trending Topics

Board Leaders